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Old October 17th, 2017, 12:20 PM
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rprade rprade is offline
OverSeer
 
Join Date: Jan 2014
Location: Colorado
Posts: 5,796
Two emails and still no response from Remotec. While I like the idea of these remotes, these are going back. It is time to look elsewhere.

EDIT: I just got a reply from Remotec. As usual, the finger pointing begins.

“Sorry for late reply. We have checked your video, and see it acts without issue on the remote, the remote sent correct command but gateway does not trigger scenes, so it is related to gateway setup or implementation, could you please ask for homeseer for correct setup?”.

I really do not feel this answer is correct, since Z-Wave command logging clearly shows only a battery report is sent on the initial press. Since I am unable to know where the problems lie, it is still time to move on.
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Randy Prade
Aurora, CO
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Last edited by rprade; October 17th, 2017 at 01:11 PM.
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