www.homeseer.com    
 

Go Back   HomeSeer Message Board > HomeSeer Products & Services > HomeSeer Software > MyHS Remote Access Service

MyHS Remote Access Service Discussions regarding myHomeSeer Remote Access Service

Reply
 
Thread Tools Display Modes
  #1  
Old December 26th, 2017, 04:32 PM
mymy mymy is offline
Viewer
 
Join Date: May 2017
Location: Pennsylvania
Posts: 3
Alexa can't access 2nd license on MyHS premium account

Hello,

I have two separate licenses (one using HS3 windows on a pc and another with a Hometroller). I paid for a premium account so I can access both systems with HS3 touch. However when I enabled the Alexa skill, it only discovers the devices from the primary license. Is this a known limitation and is there any workaround? I could use an Amazon household account and a second MyHS registration but then I couldn't access both from MyHS without a tedious log in/log out routine. Any help?

Thanks.
Reply With Quote
  #2  
Old December 26th, 2017, 07:12 PM
rxatwell's Avatar
rxatwell rxatwell is offline
Seer
 
Join Date: Jan 2016
Location: United States
Posts: 67
This is a known limitation. I hadn't considered an Amazon Household account and a second MyHS account. Even with a household account, I assumed that you could only link the MyHS login with the master account for the Smart Home skill to discover. If you can test this, please report back!
Reply With Quote
  #3  
Old December 26th, 2017, 11:04 PM
mymy mymy is offline
Viewer
 
Join Date: May 2017
Location: Pennsylvania
Posts: 3
I setup a Amazon household, then I setup my second license to a new MyHS registration. Had to login to Alexa app with new Household account, linked the homeseer skill to the new registration and all devices were found. Only downside is HS3 touch app isn’t linked to both licenses but figure I can use Imperihome on one and then HS3 touch for the other. So yes, it works.
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Cannot connect to homeseer with Myhs Premium access frankis78 ImperiHome Plug-in (3P) 0 December 26th, 2017 08:29 AM
Alexa can't discover devices - MyHS 2nd license mymy HomeSeer Amazon Echo Skill 0 December 24th, 2017 11:19 AM
Cannot access myhs account from pc naellis MyHS Remote Access Service 3 September 28th, 2016 07:41 AM
problem linking MyHS account from Alexa hankli HomeSeer Amazon Echo Skill 2 September 22nd, 2016 09:40 PM
MyHS Premium access via IFTTT and Echo johnoc MyHS Remote Access Service 2 December 14th, 2015 08:08 AM


All times are GMT -4. The time now is 06:35 PM.


Copyright HomeSeer Technologies, LLC