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FAIL message on Z troller

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    FAIL message on Z troller

    Hi, I'm not sure how to exclude a Trane Z wave thermostat from my Z-troller. I take the Z troller to the Trane thermostat and push z wave exclude button on the thermostat and the delete button on the Z troller but I get a message that says FAIL.

    Current Date/Time: 2018-03-05 9:56:25 PM
    HomeSeer Version: HS3 Pro Edition 3.0.0.368
    Operating System: Microsoft Windows 10 Home - Work Station
    System Uptime: 3 Days 2 Hours 24 Minutes 58 Seconds
    IP Address: 192.168.0.17
    Number of Devices: 18
    Number of Events: 4
    Available Threads: 400
    License: Registered
    License: 61962
    User Name and Access Level: ZS (Admin)
    WAN IP Address: 24.67.254.68
    Web Server Port: 80
    Location: (Latitude) 49 (Longitude) 119

    Enabled Plug-Ins
    3.0.0.6: HSZigBee
    3.0.1.190: Z-Wave
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