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Z-WAVE Root-Device - not Settings/Associations, Error: HomeSeer could not find a comm

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    Z-WAVE Root-Device - not Settings/Associations, Error: HomeSeer could not find a comm

    Hello!

    I have the problem that ONE of 10 Fibaro Roller Shutter 2 (you will find HS and Z-Wave Version in the system profile at the end) has lot it’s Z-Wave Command Classes - this happened long time AFTER the device was created (So it‘s child devices where created and are still functional)

    I now cannot access Z-Wave Settings or the Associations.
    Rescan does not help.
    Optimize does not help.
    Test connectivity: positive, working.

    An audit tells me „HomeSeer could not find a command class that should have returned information from the node, so node routing could not be tested.“

    Do you have any suggestions?

    Thank you!

    Regards, Chris

    System Profile:
    Current Date/Time: 05.02.2018 08:14:25
    HomeSeer Version: HS3 Pro Edition 3.0.0.382
    Operating System: Microsoft Windows Embedded Standard - Work Station
    System Uptime: 3 Days 5 Hours 12 Minutes 22 Seconds
    IP Address: 192.168.25.21
    Number of Devices: 923
    Number of Events: 463
    Available Threads: 200
    HSTouch Enabled: False
    Event Threads: 2
    Event Trigger Eval Queue: 0
    Event Trigger Priority Eval Queue: 0
    Device Exec Queue: 0
    HSTouch Event Queue: 0
    Email Send Queue: 0
    Anti Virus Installed: Avast Antivirus

    Enabled Plug-Ins
    3.2.0.5: APCUPSD
    2.0.1.0: BLFloorplan
    2.0.26.0: BLRing
    2.0.34.0: BLSecurity
    2.0.70.0: BLStat
    1.2.2.0: Device History
    3.0.0.42: EasyTrigger
    3.7.0.0: Harmony Hub
    3.0.0.25: ImperiHome
    3.0.0.25: ImperiHome
    3.0.1.109: PHLocation
    0.0.0.37: Pushover 3P
    1.0.0.7: Restart
    30.0.0.36: RFXCOM
    3.1.0.22: Sonos
    1.0.2.0: SurveillanceStation
    3.0.6413.20219: UltraNetCam3
    3.0.5902.19061: UltraSMTP3
    3.0.0.77: weatherXML
    3.0.1.162: Z-Wave

    #2
    So nine work correctly and one doesn't? Did you try waking and rescanning the hardware?
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