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    #1

    Z-Wave Error, unknown status...

    I have a GoControl Appliance module (shows as Nortek Switch) that has been giving me an error ever since switching from my SmartStick+ to a new Z-Net Controller. The error is:
    Jun-05 4:20:56 PM Z-Wave Error Failed sending Z-Wave command to device: 6-Z-Wave_7 Master BR Nortek Switch Binary

    The switch does go on or off as commanded, but I always get this error, whether the command is issued from the interface or an event and the status shows as unknown. When I test the connectivity, it says it failed to reach the node. If thats the case, its hard to understand why it goes on/off. As mentioned, I didnt see this error with my SmartStick. Suggestions?


    Thanks
    Gary

    Tags: None
    #2
    I think Z-wave nodes send an acknowledge response after receiving and acting on a command.

    IE:

    Controller sends "on" command to node.

    Node recieves on command.

    Node switches on.

    Node sends acknowledge response with updated status "On".


    Purely guessing here but perhaps the node is recieving the command, acting, and sending it's response. But the controller isn't hearing the response due to antenna or RF issues? This would fit somewhat with the changed USB stick.

    Have you tried moving the switch close to the controller?

    Have you run a full optimise to confirm return route?

    Comment

      #3
      Originally posted by Fellhahn View Post
      Have you tried moving the switch close to the controller?
      The switch is MUCH closer now than the Smartstick was. Plus, it seems to turn on/off ok. I have other Z-Wave devices further away and they seem to do fine.

      Have you run a full optimise to confirm return route?
      Yes, I did at least a couple times after removing the Smartstick and installing the Z-Net. Just to be sure I did another today. It did produce an error in the log that points to a problem with the switch:
      Jun-06 4:39:56 PM Z-Wave Done.
      Jun-06 4:39:52 PM Z-Wave Warning Z-Wave Command GET VERSION cannot be carried out while network optimization is taking place.
      Jun-06 4:39:52 PM Z-Wave Assigning return route from node 1 to 6-Z-Wave_9 Garage IR Security Safety Entry Control
      Jun-06 4:39:22 PM Z-Wave Warning Z-Wave Command GET VERSION cannot be carried out while network optimization is taking place.
      Jun-06 4:38:52 PM Z-Wave Warning Z-Wave Command SEND DATA(Node 9) cannot be carried out while network optimization is taking place.
      Jun-06 4:38:28 PM Z-Wave Optimizing node 9 (6-Z-Wave_9 Garage IR Security Safety Entry Control)...
      Jun-06 4:38:28 PM Z-Wave ------------------------------------------------------
      Jun-06 4:38:28 PM Z-Wave Done.
      Jun-06 4:38:26 PM Z-Wave Assigning return route from node 1 to 6-Z-Wave_8 Garage Dome Siren
      Jun-06 4:38:17 PM Z-Wave Optimizing node 8 (6-Z-Wave_8 Garage Dome Siren)...
      Jun-06 4:38:17 PM Z-Wave ------------------------------------------------------
      Jun-06 4:38:17 PM Z-Wave Done.
      Jun-06 4:38:17 PM Z-Wave Warning Delete (current) Return Routes for 6-Z-Wave_7 Master BR Nortek Switch Binary (7) failed, Add Return Route will not be attempted.
      Jun-06 4:38:04 PM Z-Wave Optimizing node 7 (6-Z-Wave_7 Master BR Nortek Switch Binary)...
      Jun-06 4:38:04 PM Z-Wave ------------------------------------------------------
      Jun-06 4:38:04 PM Z-Wave Done.
      Jun-06 4:38:03 PM Z-Wave Assigning return route from node 1 to 6-Z-Wave_2 Hall Thermostat
      Jun-06 4:37:50 PM Z-Wave Optimizing node 2 (6-Z-Wave_2 Hall Thermostat)...
      Jun-06 4:37:50 PM Z-Wave There are approximately 4 nodes to optimize.

      Nothing unusual from the Plug-in however:
      Optimization Started.
      Starting Z-Wave node neighbor update for all Z-Wave devices...
      There are approximately 4 nodes to optimize.
      Optimizing node 2 (6-Z-Wave_2 Hall Thermostat)...
      ...
      ...
      Done.
      Node 2 Neighbor Status: No Neighbors
      ------------------------------------------------------
      Optimizing node 7 (6-Z-Wave_7 Master BR Nortek Switch Binary)...
      ...
      Done.
      Node 7 Neighbor Status: No Neighbors
      ------------------------------------------------------
      Optimizing node 8 (6-Z-Wave_8 Garage Dome Siren)...
      ...
      Done.
      Node 8 Neighbor Status: 2 Neighbors: 1, 7
      ------------------------------------------------------
      Optimizing node 9 (6-Z-Wave_9 Garage IR Security Safety Entry Control)...
      ...

      Done.
      Node 9 Neighbor Status: 2 Neighbors: 2, 7
      ------------------------------------------------------
      Optimization complete.

      After optimization, I tried to turn the device off again.
      Jun-06 4:42:23 PM Z-Wave Error Failed sending Z-Wave command to device: 6-Z-Wave_7 Master BR Nortek Switch Binary

      I guess the switch could be bad, but it is new and it did work fine for a couple months. In any case, I would like some authoritative guidance on the error and/or further troubleshooting before judging it defective.

      Thoughts, anybody?

      Gary

      Comment

        #4
        Remove/Add Node



        Optimization Started.
        Starting Z-Wave node neighbor update for all Z-Wave devices...
        There are approximately 4 nodes to optimize.
        Optimizing node 2 (6-Z-Wave_2 Hall Thermostat)...
        ...
        ...
        Done.
        Node 2 Neighbor Status: One Neighbor: 3
        ------------------------------------------------------
        Optimizing node 3 (Node 3 Z-Wave Sigma Switch Binary)...
        ...
        ...
        ...
        ...
        ...
        Done.
        Node 3 Neighbor Status: No Neighbors
        ------------------------------------------------------
        Optimizing node 8 (6-Z-Wave_8 Garage Dome Siren)...
        ...
        Done.
        Node 8 Neighbor Status: 2 Neighbors: 1, 3
        ------------------------------------------------------
        Optimizing node 9 (6-Z-Wave_9 Garage IR Security Safety Entry Control)...
        ...
        ...
        ...
        Done.
        Node 9 Neighbor Status: 2 Neighbors: 2, 3
        ------------------------------------------------------
        Optimization complete.

        HS3 Log, Optimization:
        Jun-07 12:59:57 PM Z-Wave Optimization complete.
        Jun-07 12:59:57 PM Z-Wave ------------------------------------------------------
        Jun-07 12:59:57 PM Z-Wave Done.
        Jun-07 12:59:30 PM Z-Wave Optimizing node 9 (6-Z-Wave_9 Garage IR Security Safety Entry Control)...
        Jun-07 12:59:30 PM Z-Wave ------------------------------------------------------
        Jun-07 12:59:30 PM Z-Wave Done.
        Jun-07 12:59:28 PM Z-Wave Assigning return route from node 1 to 6-Z-Wave_8 Garage Dome Siren
        Jun-07 12:59:18 PM Z-Wave Optimizing node 8 (6-Z-Wave_8 Garage Dome Siren)...
        Jun-07 12:59:18 PM Z-Wave ------------------------------------------------------
        Jun-07 12:59:18 PM Z-Wave Done.
        Jun-07 12:59:18 PM Z-Wave Warning Delete (current) Return Routes for Node 3 Z-Wave Sigma Switch Binary (3) failed, Add Return Route will not be attempted.
        Jun-07 12:58:31 PM Z-Wave Optimizing node 3 (Node 3 Z-Wave Sigma Switch Binary)...
        Jun-07 12:58:31 PM Z-Wave ------------------------------------------------------
        Jun-07 12:58:31 PM Z-Wave Done.
        Jun-07 12:58:16 PM Z-Wave Optimizing node 2 (6-Z-Wave_2 Hall Thermostat)...
        Jun-07 12:58:16 PM Z-Wave There are approximately 4 nodes to optimize.
        Jun-07 12:58:16 PM Z-Wave Optimize complete wait time is 0:18
        Jun-07 12:58:16 PM Z-Wave Warning Device 6-Z-Wave_6 Attic HomeSeer Leak Sensor (6) will not be optimized because it is a non-listening device. Please use Optimize from the device properties for this device after placing the node in an awake state.
        Jun-07 12:58:16 PM Z-Wave Warning Device 6-Z-Wave_1 Hall SmartStick (1) will not be optimized because it is a HomeSeer controller.

        HS3 Log, Device Add:
        Jun-07 12:58:16 PM Z-Wave Starting Z-Wave node neighbor update for all Z-Wave devices...
        Jun-07 12:55:31 PM Error BuildDeviceVoiceCommands error (1), Object reference not set to an instance of an object., Scheduler
        Jun-07 12:55:31 PM Error BuildDeviceVoiceCommands error (1), Object reference not set to an instance of an object., Scheduler
        Jun-07 12:55:31 PM Error BuildDeviceVoiceCommands error (1), Object reference not set to an instance of an object., Scheduler
        Jun-07 12:55:26 PM Z-Wave Warning Error getting version information for node 3, Send failed.
        Jun-07 12:55:13 PM Z-Wave Node: 3 Supports Class(es): SWITCH_BINARY, SCENE_ACTIVATION, SCENE_ACTUATOR_CONF, SWITCH_ALL, PROTECTION_V2, POWERLEVEL, CONFIGURATION_V4, VERSION_V2, MANUFACTURER_SPECIFIC_V2
        Jun-07 12:55:08 PM Z-Wave Synchronize nodes finished. Number of device nodes to be created/added = 1
        Jun-07 12:55:05 PM Z-Wave Done. Node 3 Added.
        Jun-07 12:54:04 PM Z-Wave Warning Z-NETv2: HomeSeer device with reference ID 460 no longer exists - removing corresponding objects from the plug-in data.
        Jun-07 12:54:04 PM Z-Wave Synchronize nodes finished. Number of device nodes to be created/added = 0
        Jun-07 12:54:04 PM Z-Wave Syncing Z-Wave nodes with device list...
        Jun-07 12:54:04 PM Z-Wave Found 5 Z-Wave nodes
        Jun-07 12:54:04 PM Z-Wave Getting Z-Wave node list for network FC10065A...
        Jun-07 12:54:03 PM Z-Wave Z-NETv2: Controller firmware version: 4.32
        Jun-07 12:54:03 PM Z-Wave Z-NETv2: Controller Manufacturer: Express Controls, ID=0x2, Type=0x5

        After Above, test of Node 3, HS3 Log:
        Off Failed:
        Jun-07 1:03:37 PM Z-Wave Error Failed sending Z-Wave command to device: Node 3 Z-Wave Sigma Switch Binary
        Jun-07 1:03:33 PM Device Control Device: Node 3 Z-Wave Sigma Switch Binary to Off (0) by/from: CAPI Control Handler

        On Worked:
        Jun-07 1:02:34 PM Z-Wave Device: Node 3 Z-Wave Sigma Switch Binary Set to 255
         Jun-07 1:02:34 PM Device Control Device: Node 3 Z-Wave Sigma Switch Binary to On (255) by/from: CAPI Control Handler


        Any further suggestions/guidance is appreciated.


        Thanks
        Gary

        Comment

          #5
          I also have the same problem...

          Comment

            #6
            Originally posted by adanchenko View Post
            I also have the same problem...

            At HS support desk suggestion, what worked for me was upgrading to the latest (at that time) versions of HS3 and the Z-Wave plugin. Specifically:


            Current Date/Time: 7/5/2018 12:58:19 PM
            HomeSeer Version: HS3 Pro Edition 3.0.0.445
            Operating System: Microsoft Windows 10 Pro - Work Station
            System Uptime: 15 Days 0 Hours 58 Minutes 34 Seconds
            IP Address: 192.168.1.83
            Number of Devices: 262
            Number of Events: 91
            Available Threads: 800
            HSTouch Enabled: True
            Event Threads: 0
            Event Trigger Eval Queue: 0
            Event Trigger Priority Eval Queue: 0
            Device Exec Queue: 0
            HSTouch Event Queue: 0
            Email Send Queue: 0
            Anti Virus Installed: Windows Defender

            Enabled Plug-Ins
            2.0.57.0: BLBackup
            2.0.62.0: BLOnkyo
            2.18.1.0: MCSSPRINKLERSP
            30.0.0.36: RFXCOM
            3.0.6551.16959: UltraGCIR3
            3.0.0.40: X10
            3.0.1.218: Z-Wave

            I then deleted the switch and re-added it successfully.


            Gary

            Comment

              #7
              I've just did the same, but still getting the same error:
              Plugin reports error getting status.

              Will try to play more, but nothing obvious.

              Comment

                #8
                Jul-05 8:34:00 PM Z-Wave Error Failed sending Z-Wave command to device: Node 22 Z-Wave Kitchen switch
                Jul-05 8:33:55 PM Z-Wave Error Failed sending Z-Wave command to device: Node 22 Z-Wave Kitchen switch
                Jul-05 8:33:52 PM Device Control Device: Node 22 Z-Wave Kitchen switch to Off (0) by/from: CAPI Control Handler
                Jul-05 8:33:50 PM Device Control Device: Node 22 Z-Wave Kitchen switch to On (255) by/from: CAPI Control Handler

                Comment

                  #9
                  Your errors are somewhat different that mine. All zwave commands were executed properly. I was getting an error regarding the return path which resulted in not getting/setting the device status (i.e. shown as unknown). FWIW. Have you contacted HS support?



                  Gary

                  Comment

                    #10
                    I did not yet. Trying to recreate network. If it fails again then will contact support.

                    Comment

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