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    HELP!... My HS3 has crashed with a "HS3 has stopped working" message. I rebooted several times and get the same results when HS3 is starting up. I even went as far as downloading a backup version (2 days ago) and am getting the same message any suggestions would be greatly appreciated as I'm DOA in regards to all things HS3. Mike
    Last edited by MNB; November 12, 2017, 12:40 PM.
    Computer: CUK Intel NUC7i7BNH
    Op System: Windows10 Pro - Work Station
    HS Version: HS4 Pro Edition 4.2.19.0

    Plug-Ins: AK Weather 4.0.5.25,APCUPSD 3.3.2.3,BLBackup 2.0.63.0,BLEditor 2.0.11.0,BLGData 3.0.55.0,BLOccupied 2.0.28.0,BLShutdown 1.0.6.0,Blue-Iris 3.1.3.33206,Device History 3.2.0.2,EasyTrigger 3.0.0.76,Harmony Hub 4.0.14.0,iRobot 5.22.41.1,JowiHue 4.0.8.7,Nest 3.0.0.34,NetCam Plugin 1.0.0.5,PHLocation2 3.0.0.64,Pushover 4.0.10.0,Random 3.0.0.2,Restart 1.0.0.7,Ring 1.0.0.9,SDJ-Health 3.1.1.3,Sonos 3.1.0.59,Sonos4 4.0.1.12,UltraCID3 3.0.6681.34300,UltraMon3 3.0.6554.33094,UltraNetCam3 3.0.6413.20219,Unifi 4.0.32.0,Zigbee 4.0.11.0,Z-Wave 4.0.3.0, and Jon00 scripts.

    Comment


      @Mike is your NUC running an i7 and 16Gb of RAM and Windows 10 64 bit?



      Are you running anything else on the NUC (CCTV or any third party applications)?

      There are many folks running Homeseer 3 today on Windows 10 having no issues.

      There are a few folks that have downgraded their W10 to Windows 7 (or W7e) these days.

      Have you tested running HS3 with no plugins enabled then enabling one at a time?

      or

      downgraded to a version of HS3 before the HSTouch was built in the core HS3? (like previous standard release before V.368 - maybe V.318?)
      - Pete

      Auto mator
      Homeseer 3 Pro - 3.0.0.548 (Linux) - Ubuntu 18.04/W7e 64 bit Intel Haswell CPU 16Gb
      Homeseer Zee2 (Lite) - 3.0.0.548 (Linux) - Ubuntu 18.04/W7e - CherryTrail x5-Z8350 BeeLink 4Gb BT3 Pro
      HS4 Lite - Ubuntu 22.04 / Lenovo Tiny M900 / 32Gb Ram

      HS4 Pro - V4.1.18.1 - Ubuntu 22.04 / Lenova Tiny M900 / 32Gb Ram
      HSTouch on Intel tabletop tablets (Jogglers) - Asus AIO - Windows 11

      X10, UPB, Zigbee, ZWave and Wifi MQTT automation-Tasmota-Espurna. OmniPro 2, Russound zoned audio, Alexa, Cheaper RFID, W800 and Home Assistant

      Comment


        @Pete, short answer is yes.

        Missed your second question.. No only HS3
        Computer: CUK Intel NUC7i7BNH
        Op System: Windows10 Pro - Work Station
        HS Version: HS4 Pro Edition 4.2.19.0

        Plug-Ins: AK Weather 4.0.5.25,APCUPSD 3.3.2.3,BLBackup 2.0.63.0,BLEditor 2.0.11.0,BLGData 3.0.55.0,BLOccupied 2.0.28.0,BLShutdown 1.0.6.0,Blue-Iris 3.1.3.33206,Device History 3.2.0.2,EasyTrigger 3.0.0.76,Harmony Hub 4.0.14.0,iRobot 5.22.41.1,JowiHue 4.0.8.7,Nest 3.0.0.34,NetCam Plugin 1.0.0.5,PHLocation2 3.0.0.64,Pushover 4.0.10.0,Random 3.0.0.2,Restart 1.0.0.7,Ring 1.0.0.9,SDJ-Health 3.1.1.3,Sonos 3.1.0.59,Sonos4 4.0.1.12,UltraCID3 3.0.6681.34300,UltraMon3 3.0.6554.33094,UltraNetCam3 3.0.6413.20219,Unifi 4.0.32.0,Zigbee 4.0.11.0,Z-Wave 4.0.3.0, and Jon00 scripts.

        Comment


          There are many folks running Homeseer 3 today on Windows 10 having no issues.

          There are a few folks that have downgraded their W10 to Windows 7 (or W7e) these days.

          Have you tested running HS3 with no plugins enabled then enabling one at a time?
          I was one of those folks but for some reason something changed.

          This is a clean PC with W10 Pro installed

          I would if I could get HS3 to come-up. It goes through the motions (green progress bar), I can see my log begin doing the initialization stuff and then green progress bar gets to the end and it crash's/Hang's and I get the message "HS3 has stopped working" message.

          Is there any Windows logs that I can inspect to see what caused it?
          Computer: CUK Intel NUC7i7BNH
          Op System: Windows10 Pro - Work Station
          HS Version: HS4 Pro Edition 4.2.19.0

          Plug-Ins: AK Weather 4.0.5.25,APCUPSD 3.3.2.3,BLBackup 2.0.63.0,BLEditor 2.0.11.0,BLGData 3.0.55.0,BLOccupied 2.0.28.0,BLShutdown 1.0.6.0,Blue-Iris 3.1.3.33206,Device History 3.2.0.2,EasyTrigger 3.0.0.76,Harmony Hub 4.0.14.0,iRobot 5.22.41.1,JowiHue 4.0.8.7,Nest 3.0.0.34,NetCam Plugin 1.0.0.5,PHLocation2 3.0.0.64,Pushover 4.0.10.0,Random 3.0.0.2,Restart 1.0.0.7,Ring 1.0.0.9,SDJ-Health 3.1.1.3,Sonos 3.1.0.59,Sonos4 4.0.1.12,UltraCID3 3.0.6681.34300,UltraMon3 3.0.6554.33094,UltraNetCam3 3.0.6413.20219,Unifi 4.0.32.0,Zigbee 4.0.11.0,Z-Wave 4.0.3.0, and Jon00 scripts.

          Comment


            Originally posted by MNB View Post
            HELP!... My HS3 has crashed with a "HS3 has stopped working" message. I rebooted several times and get the same results when HS3 is starting up. I even went as far as downloading a backup version (2 days ago) and am getting the same message any suggestions would be greatly appreciated as I'm DOA in regards to all things HS3. Mike
            Since your backup that was running a couple of days ago It seems like it is an O/S problem rather than a HomeSeer problem. I have several questions:
            • Is there an error code when it stops working? Can you get a screenshot of the error popup when HS3 stops working?
            • Have you looked at the Windows Event Viewer for errors?
            • What antivirus/malware program are you running?
            • What are your UAC settings?
            • Was there a Windows update just before it stopped working?
            • Did you change anything in your computer's or HomeSeer configuration?
            • You were trying to get DB Charting going yesterday, did you copy all 3 files to the \bin\Jon00DBChart:
              • HSCF.dll
              • Scheduler.dll
              • HomeSeerAPI.dll
              Are the above files all the same version and in both the HomeSeer root as well as \bin\Jon00DBChart?
            Last edited by randy; November 12, 2017, 04:03 PM. Reason: Correction
            HS4 Pro, 4.2.19.0 Windows 10 pro, Supermicro LP Xeon

            Comment


              Is there an error code when it stops working? Can you get a screenshot of the error popup when HS3 stops working?
              There is no error code other than "HS3 has stopped working - A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"

              Have you looked at the Windows Event Viewer for errors?
              No I haven't but as you've suggested I've included a screen capture (see attached)

              What antivirus/malware program are you running?
              Windows Defender

              What are your UAC settings?
              "Never Notify"

              Was there a Windows update just before it stopped working?
              Not that I'm aware of

              Did you change anything in your computer's or HomeSeer configuration?
              No

              You were trying to get DB Charting going yesterday, did you copy all 4 files to the \bin\Jon00DBChart:
              HS3.exe
              HSCF.dll
              Scheduler.dll
              HomeSeerAPI.dll
              Are the above files all the same version and in both the HomeSeer root as well as \bin\Jon00DBChart?
              The procedure suggests only; HSCF.dll, Scheduler.dll, and HomeSeerAPI.dll files it did not indicate a HS3.exe file. And yes I copied them from the actual directories.

              I would have thought that if I copied my entire backup from two days earlier before I ever messed with DB Charting that it would negate this.

              I was thinking about downloading and installing a clean version of v.318 to ensure that all of the hooks/registry entries are refreshed and start from there your thoughts? Mike
              Attached Files
              Computer: CUK Intel NUC7i7BNH
              Op System: Windows10 Pro - Work Station
              HS Version: HS4 Pro Edition 4.2.19.0

              Plug-Ins: AK Weather 4.0.5.25,APCUPSD 3.3.2.3,BLBackup 2.0.63.0,BLEditor 2.0.11.0,BLGData 3.0.55.0,BLOccupied 2.0.28.0,BLShutdown 1.0.6.0,Blue-Iris 3.1.3.33206,Device History 3.2.0.2,EasyTrigger 3.0.0.76,Harmony Hub 4.0.14.0,iRobot 5.22.41.1,JowiHue 4.0.8.7,Nest 3.0.0.34,NetCam Plugin 1.0.0.5,PHLocation2 3.0.0.64,Pushover 4.0.10.0,Random 3.0.0.2,Restart 1.0.0.7,Ring 1.0.0.9,SDJ-Health 3.1.1.3,Sonos 3.1.0.59,Sonos4 4.0.1.12,UltraCID3 3.0.6681.34300,UltraMon3 3.0.6554.33094,UltraNetCam3 3.0.6413.20219,Unifi 4.0.32.0,Zigbee 4.0.11.0,Z-Wave 4.0.3.0, and Jon00 scripts.

              Comment


                Looks to be a dot net issue.

                Hold off on the charting stuff and try again.

                Curious why one of your forms error ...Jon00PerfMonHS3.Form1 is in Chinese.(System.Object) at..
                - Pete

                Auto mator
                Homeseer 3 Pro - 3.0.0.548 (Linux) - Ubuntu 18.04/W7e 64 bit Intel Haswell CPU 16Gb
                Homeseer Zee2 (Lite) - 3.0.0.548 (Linux) - Ubuntu 18.04/W7e - CherryTrail x5-Z8350 BeeLink 4Gb BT3 Pro
                HS4 Lite - Ubuntu 22.04 / Lenovo Tiny M900 / 32Gb Ram

                HS4 Pro - V4.1.18.1 - Ubuntu 22.04 / Lenova Tiny M900 / 32Gb Ram
                HSTouch on Intel tabletop tablets (Jogglers) - Asus AIO - Windows 11

                X10, UPB, Zigbee, ZWave and Wifi MQTT automation-Tasmota-Espurna. OmniPro 2, Russound zoned audio, Alexa, Cheaper RFID, W800 and Home Assistant

                Comment


                  Originally posted by MNB View Post
                  There is no error code other than "HS3 has stopped working - A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"



                  No I haven't but as you've suggested I've included a screen capture (see attached)


                  Windows Defender


                  "Never Notify"


                  Not that I'm aware of


                  No


                  The procedure suggests only; HSCF.dll, Scheduler.dll, and HomeSeerAPI.dll files it did not indicate a HS3.exe file. And yes I copied them from the actual directories.

                  I would have thought that if I copied my entire backup from two days earlier before I ever messed with DB Charting that it would negate this.

                  I was thinking about downloading and installing a clean version of v.318 to ensure that all of the hooks/registry entries are refreshed and start from there your thoughts? Mike
                  My bad on the files. You are correct, it is only 3, HS3.exe doesn't need to be there. Your problem seems like it could be due to something with the perfmon script.

                  Try backing that out by commenting out by adding a single quote in front of it and saving it.

                  hs.Launch (hs.GetAppPath & "\Jon00PerfMonHS3.exe","","",0)


                  If that doesn't cure the problem, did you add the following line to your startup script?

                  hs.Launch (hs.GetAppPath & "\bin\Jon00DBChart\Jon00DBChartingHS3.exe","","",0)

                  If not, it needs to be there. If you did add it try commenting it out. Then try starting.
                  HS4 Pro, 4.2.19.0 Windows 10 pro, Supermicro LP Xeon

                  Comment


                    Firstly many thanxs Randy and Pete for supporting me. Ok... I'm back, up and running once again . I was going down the path of thinking something was wrong with my Windows and/or dll's. So I did the easy things first;
                    1. I removed HS3 using Windows Add/remove application
                    2. I deleted my HomeSeer HS directories along with their files.
                    3. I installed a clean v.368 from HomeSeer download.
                    4. Ensured that it could come up and run without the application crash message, which it did
                    5. I then took a backup for 11/1/17 which was well before I decided to got a beta version and also messed around with Db Charting application. And ran HS3 to ensure that it came up without crashing (which it did). I shut it down properly and restarted again to ensure that any wrinkles (software wise) as seen in HS Log which it did and I'm now up and running.
                    6. I've turned on my Resource Monitor for the time being to ensure that I don't have any buggers hiding in machine


                    One of the things that I noticed before "the crash", was that my SONOS TTS events were being severely clipped to almost non existent to where I was ready to comment within the SONO forum. Currently they seem to be back and working. Also last night I attempted to disable the SONO PI but it would take a number of minutes 2-4) before it would either disable or re-enable - some general observations.

                    Current Resource indicates;
                    CPU is 2%
                    Memory is 169,100 (KB)
                    Last edited by MNB; November 12, 2017, 03:28 PM.
                    Computer: CUK Intel NUC7i7BNH
                    Op System: Windows10 Pro - Work Station
                    HS Version: HS4 Pro Edition 4.2.19.0

                    Plug-Ins: AK Weather 4.0.5.25,APCUPSD 3.3.2.3,BLBackup 2.0.63.0,BLEditor 2.0.11.0,BLGData 3.0.55.0,BLOccupied 2.0.28.0,BLShutdown 1.0.6.0,Blue-Iris 3.1.3.33206,Device History 3.2.0.2,EasyTrigger 3.0.0.76,Harmony Hub 4.0.14.0,iRobot 5.22.41.1,JowiHue 4.0.8.7,Nest 3.0.0.34,NetCam Plugin 1.0.0.5,PHLocation2 3.0.0.64,Pushover 4.0.10.0,Random 3.0.0.2,Restart 1.0.0.7,Ring 1.0.0.9,SDJ-Health 3.1.1.3,Sonos 3.1.0.59,Sonos4 4.0.1.12,UltraCID3 3.0.6681.34300,UltraMon3 3.0.6554.33094,UltraNetCam3 3.0.6413.20219,Unifi 4.0.32.0,Zigbee 4.0.11.0,Z-Wave 4.0.3.0, and Jon00 scripts.

                    Comment


                      Good news Mike!!
                      - Pete

                      Auto mator
                      Homeseer 3 Pro - 3.0.0.548 (Linux) - Ubuntu 18.04/W7e 64 bit Intel Haswell CPU 16Gb
                      Homeseer Zee2 (Lite) - 3.0.0.548 (Linux) - Ubuntu 18.04/W7e - CherryTrail x5-Z8350 BeeLink 4Gb BT3 Pro
                      HS4 Lite - Ubuntu 22.04 / Lenovo Tiny M900 / 32Gb Ram

                      HS4 Pro - V4.1.18.1 - Ubuntu 22.04 / Lenova Tiny M900 / 32Gb Ram
                      HSTouch on Intel tabletop tablets (Jogglers) - Asus AIO - Windows 11

                      X10, UPB, Zigbee, ZWave and Wifi MQTT automation-Tasmota-Espurna. OmniPro 2, Russound zoned audio, Alexa, Cheaper RFID, W800 and Home Assistant

                      Comment


                        Woke up to another crash today on 382. Am upgrading to 383 now.

                        can't seem to find anything in the event viewer this time that shows the crash.

                        Comment


                          Tom,
                          Out of curiosity did you have your resource monitor up and running? Whilst running these Beta version it behooved me to keep an eye on my HS3 performance metrics, I also use Jon's Jon00PerMonHS3 script which is a quick way to monitor your HS3 resources and like @RPrade indicated he has events based on these devices that alert him once threshold have been exceeded. I've noticed that in my case I was getting an indication of a slow memory leak, whilst looking at my HS3.exe in particular as far as the CPU % that seemed to be relatively low ~1-2 %.

                          I had updated to v383 but yesterday (11/12) I had a hard HS3 crash that would not allow my system to come-up (repeatedly), so I'm currently sitting with v368 to ensure that my system is stable again (albeit v368 also has a known memory leak according to @Rich, which can be verify using my Resource Monitor, I've since grown (HS3.exe) from 169,000 (KB) to 651,360 (KB) as of this morning). I can say that when I did update to v383, when after my system stabilized it self, I did not see any noticeable memory leak for 3 day until my catastrophic crash. Mike
                          Computer: CUK Intel NUC7i7BNH
                          Op System: Windows10 Pro - Work Station
                          HS Version: HS4 Pro Edition 4.2.19.0

                          Plug-Ins: AK Weather 4.0.5.25,APCUPSD 3.3.2.3,BLBackup 2.0.63.0,BLEditor 2.0.11.0,BLGData 3.0.55.0,BLOccupied 2.0.28.0,BLShutdown 1.0.6.0,Blue-Iris 3.1.3.33206,Device History 3.2.0.2,EasyTrigger 3.0.0.76,Harmony Hub 4.0.14.0,iRobot 5.22.41.1,JowiHue 4.0.8.7,Nest 3.0.0.34,NetCam Plugin 1.0.0.5,PHLocation2 3.0.0.64,Pushover 4.0.10.0,Random 3.0.0.2,Restart 1.0.0.7,Ring 1.0.0.9,SDJ-Health 3.1.1.3,Sonos 3.1.0.59,Sonos4 4.0.1.12,UltraCID3 3.0.6681.34300,UltraMon3 3.0.6554.33094,UltraNetCam3 3.0.6413.20219,Unifi 4.0.32.0,Zigbee 4.0.11.0,Z-Wave 4.0.3.0, and Jon00 scripts.

                          Comment


                            Originally posted by MNB View Post
                            Tom,
                            Out of curiosity did you have your resource monitor up and running? Whilst running these Beta version it behooved me to keep an eye on my HS3 performance metrics, I also use Jon's Jon00PerMonHS3 script which is a quick way to monitor your HS3 resources and like @RPrade indicated he has events based on these devices that alert him once threshold have been exceeded. I've noticed that in my case I was getting an indication of a slow memory leak, whilst looking at my HS3.exe in particular as far as the CPU % that seemed to be relatively low ~1-2 %.

                            I had updated to v383 but yesterday (11/12) I had a hard HS3 crash that would not allow my system to come-up (repeatedly), so I'm currently sitting with v368 to ensure that my system is stable again (albeit v368 also has a known memory leak according to @Rich, which can be verify using my Resource Monitor, I've since grown (HS3.exe) from 169,000 (KB) to 651,360 (KB) as of this morning). I can say that when I did update to v383, when after my system stabilized it self, I did not see any noticeable memory leak for 3 day until my catastrophic crash. Mike
                            Sadly I wasn't running either. Used to use jon's script awhile ago, but backed it out as I didn't have much use because the system was so stable [emoji28]

                            Sent from my SM-G950U using Tapatalk

                            Comment


                              @Tom, I more than understand.. "Hind sight is 2020".

                              Well, I've once again have upgraded to v.383. My current (11/13) Resources are as: CPU (167-169 threads) = ~1-2% and Memory (Working Set) = ~ 129,308-130,448 (KB). Will advise if anything significant arises.

                              @Rich out of curiosity, where can we see all known HS3 errors/issues, how/where are they collected, disposition with purposed action(s) and what are your purposed development and fix release(s) - Configuration control? Mike
                              Computer: CUK Intel NUC7i7BNH
                              Op System: Windows10 Pro - Work Station
                              HS Version: HS4 Pro Edition 4.2.19.0

                              Plug-Ins: AK Weather 4.0.5.25,APCUPSD 3.3.2.3,BLBackup 2.0.63.0,BLEditor 2.0.11.0,BLGData 3.0.55.0,BLOccupied 2.0.28.0,BLShutdown 1.0.6.0,Blue-Iris 3.1.3.33206,Device History 3.2.0.2,EasyTrigger 3.0.0.76,Harmony Hub 4.0.14.0,iRobot 5.22.41.1,JowiHue 4.0.8.7,Nest 3.0.0.34,NetCam Plugin 1.0.0.5,PHLocation2 3.0.0.64,Pushover 4.0.10.0,Random 3.0.0.2,Restart 1.0.0.7,Ring 1.0.0.9,SDJ-Health 3.1.1.3,Sonos 3.1.0.59,Sonos4 4.0.1.12,UltraCID3 3.0.6681.34300,UltraMon3 3.0.6554.33094,UltraNetCam3 3.0.6413.20219,Unifi 4.0.32.0,Zigbee 4.0.11.0,Z-Wave 4.0.3.0, and Jon00 scripts.

                              Comment


                                Originally posted by MNB View Post
                                @Rich out of curiosity, where can we see all known HS3 errors/issues, how/where are they collected, disposition with purposed action(s) and what are your purposed development and fix release(s) - Configuration control? Mike
                                You can't see any bugs except the ones you report but here's where you do it:

                                https://forums.homeseer.com/bugzilla/
                                Originally posted by rprade
                                There is no rhyme or reason to the anarchy a defective Z-Wave device can cause

                                Comment

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