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Old January 26th, 2018, 09:12 PM
BigDaddy BigDaddy is offline
Join Date: Nov 2017
Location: Indiana
Posts: 10
Struggling to get MS100+ working

I am struggling to get new MS100+ Sensor to connect to SEL.

Steps so far:

Upgraded z-wave to (as recommend by others having challenge)

Have removed sensor and add 3 times. Consistent results. Did non-secure inclusion.

I see Root Device
Home Security

When I try to connect in any way, I get: "Failed getting InterfaceStatus from Z-Wave - the interface was not found in the list of active interfaces, the list may need to be refreshed".

It does show blue light and motion for the first minute. Then no light. I have tried battery only, and connecting by micro usb.

Any ideas? Next step is to return as bad and try again.

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Old January 26th, 2018, 10:33 PM
BlueOceanIT's Avatar
BlueOceanIT BlueOceanIT is offline
Join Date: Feb 2016
Location: BC
Posts: 6
I had no problem for the first 2 MS100+ then the 3rd I had same issue (at, but it eventually added in non secure mode after a few more tries.
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Old January 26th, 2018, 11:56 PM
Rupp's Avatar
Rupp Rupp is offline
Join Date: Jan 2001
Location: Huntsville, Al. USA
Posts: 37,035
How far is the hardware from your Z-Wave interface when adding it?
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