Email Transport

[Sheriff]

I posted this question on the Legacy sub forum, but got no response. I'm anxious to get my notifiers working again and hope someone might help.
My Hometroller recently crashed so I migrated to HSPro 2.5.0.81 on my Vista CPU. Everything works fine except it wont generate notifier emails. I have the exact same email config I had on Hometroller, and in fact am running the exact same config on a Hometroller SE at another home. I use gmail and outgoing is set up as smtp.gmail.com.465. The log reports: 7/5/2015 4:10:37 PM - Error - Sending email using SMTP: The transport failed to connect to the server. Help, please.

[sparkman]

Can you ping smtp.gmail.com from that system? Also, check to ensure the firewall config allows outbound traffic from HS on that port.

Cheers
Al

[Sheriff]

Thanks Al for the quick reply. I can check the port when I get home tonight. I've never pinged an email server, but Google suggests that I am capable... Thank you.

[Sheriff]

Well, I'm still not sure how to ping the gmail server, but I do have this gmail account set up in Outlook on this computer and it sends and receives fine; does that answer that question?

Regarding the port setting, I have antivirus off. I looked at my ATT router and set a user defined app with port 465. Not sure that's the right way, but its all I see.

Still no joy, error msg: 7/11/2015 2:47:24 PM - Error - Sending email using SMTP: The transport failed to connect to the server.

[sparkman]

Maybe post a screen shot of your HS email config to see if something jumps out as incorrect.

Cheers
Al

[Sheriff]

screen shot attached. The usernames and passwords are entered correctly. This is the exact same config I have at another home where email works fine.

[sparkman]

Thinking about this more, I believe that HS2 did not support gmail natively and that you had to install stunnel to get it to work. Here's one post with instructions: http://board.homeseer.com/showpost.p...&postcount=432, but there are other threads on the subject.

Cheers
Al

[Sheriff]

Thanks, Al, I'm on it. But I wonder why it worked/ on a Hometroller Pro and Hometroller SE?

[Sheriff]

Well lookee here, Al: 7/11/2015 4:00:39 PM email Email successfully sent to tswan@metcontracting.com

That was it; thank you for all your help!

[Sheriff]

Whoops, I was a little hasty. It did connect and send an email. However, if the email has a log attachment, I get this message: Building SMTP message for sending: Invalid mail attachment 'C:\Program Files\HomeSeer HS2\Logs\homeseer.log'.

I understand the message, but cant figure out where to change the directory. This was my previous directory on a Hometroller before migrating to HSPro on a Vista CPU. The current config file in Setup/General is correctly C:\Program Files\HomeSeer HSPRO\config\sample.mdb.

[sparkman]

Glad you're making progress . If you copied the config from your old system over, there may be a few places to fix paths. Take a look at your settings.ini file and see if there's anything that's referencing your old path. If a changes is needed, you should shut HS down, make the changes and save them and then restart HS.

Cheers
Al

[Sheriff]

The paths in settings.ini seem correct. The only reference there was this and I think it is just recording the migration; I did not change this, what do you think?

[ConfigFiles]
File_1_Date=12/28/2014 8:39:00 PM
File_1_Name=c:\program files\homeseer hs2\config\sample.mdb
File_2_Date=7/11/2015 4:28:42 PM
File_2_Name=c:\program files\homeseer hspro\config\sample.mdb

Other ideas?

[sparkman]

How are you sending the email? Is it through a script? Does the script have a hard-coded path in it?

Cheers
Al

[Sheriff]

Solved!

Thanks again, Al. I knew it was hard coded in the notifier, but changing it had no effect. A reboot did it. Thank you.

[sparkman]

You're welcome. Glad you got it working.

Cheers
Al