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Restart didn't work (1 out of last 8 times)

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    Restart didn't work (1 out of last 8 times)

    I've been using the plug-in for about 2 weeks, and of the 8 attempts to restart, 7 were successful. But, last night at a regularly scheduled 3AM reboot, the server just shutdown and did not restart.

    Any thoughts on what happened there? Or, how to troubleshoot it in case it happens again?

    System information here:
    Current Date/Time: 1/22/2018 6:51:56 PM
    HomeSeer Version: HS3 Standard Edition 3.0.0.313
    Operating System: Microsoft Windows Embedded Standard - Work Station
    System Uptime: 0 Days 10 Hours 53 Minutes 46 Seconds
    IP Address: 192.168.1.18
    Number of Devices: 265
    Number of Events: 68
    Available Threads: 200

    Enabled Plug-Ins
    1.0.3.0: BLShutdown
    3.0.0.39: EnvisaLink
    3.0.0.68: HSTouch Server
    2.0.1.6: JowiHue
    3.0.0.28: Nest
    3.0.0.11: NetCAM
    3.0.0.21: Sonos
    3.0.1.130: Z-Wave

    Thanks,
    Chris

    #2
    I wonder if a process was holding it up
    You would need to capture it with debug logging turned on in the plugin
    It is on the options page in the plugin
    Cheers,
    Bob
    Web site | Help Desk | Feature Requests | Message Board

    Comment


      #3
      Hi Bob,

      I have the debugging turned on, but don't see anything in the HS log. Does it log debug information someplace else?

      Also, note that it happened again today. Though today I noticed when I went to the Hometroller there was a blue light on the outside, which makes it look like it was on, but pushing the power button instantly turned it off, which doesn't usually happen. Usually when you push the power button when it is on, it chugs along trying to shut down everything.

      Here is what is in the log for today. Note that nothing looks odd that I can see. I'm wondering if it's an OS or Hometroller issue, though this worked 7 times in a row, then failed twice in a row.


      Jan-22 3:00:09 AM Shutdown -------------------------------------------------------------------
      Jan-22 3:00:09 AM Shutdown HomeSeer Successfully Shut Down Now
      Jan-22 3:00:09 AM Shutdown -------------------------------------------------------------------
      Jan-22 3:00:09 AM Shutdown Shutting down email ...
      Jan-22 3:00:09 AM Shutdown Shutting down database...
      Jan-22 3:00:09 AM Database Finished processing events.
      Jan-22 3:00:08 AM Database Finished: 68 events, applying changes to the database...
      Jan-22 3:00:08 AM Database Finished processing TIMERs.
      Jan-22 3:00:08 AM Database Saving Timer Triggers...
      Jan-22 3:00:08 AM Database Finished processing COUNTERs.
      Jan-22 3:00:08 AM Database Saving Counter Triggers...
      Jan-22 3:00:08 AM Database Finished processing event GROUPS.
      Jan-22 3:00:08 AM Database Finished: 10 event groups, applying changes to the database...
      Jan-22 3:00:08 AM Database Saving Event Groups...
      Jan-22 3:00:08 AM Database Finished processing devices.
      Jan-22 3:00:06 AM Database Finished: 265 devices, applying device changes to database...
      Jan-22 3:00:06 AM Database Pre-Processed: 200 devices...
      Jan-22 3:00:06 AM Database Pre-Processed: 100 devices...
      Jan-22 3:00:06 AM Database Saving Devices...
      Jan-22 3:00:06 AM Shutdown Finished shutting down all plug-ins.
      Jan-22 3:00:06 AM Z-Wave HS SmartStick+: Exiting COM Device Thread
      Jan-22 3:00:06 AM Z-Wave Finished: 81 Z-Wave Scenes, applying changes to the database...
      Jan-22 3:00:06 AM Z-Wave Finished processing Z-Wave Devices.
      Jan-22 3:00:06 AM Z-Wave Finished: 81 Z-Wave Devices, applying changes to database...
      Jan-22 3:00:06 AM Z-Wave Saving Z-Wave Devices Information...
      Jan-22 3:00:06 AM Z-Wave Finished processing Z-Wave Network(s).
      Jan-22 3:00:06 AM Z-Wave Finished: 1 Z-Wave Networks, applying changes to database...
      Jan-22 3:00:06 AM Z-Wave Saving Z-Wave Network Information...
      Jan-22 3:00:06 AM Shutdown Shutting down plug-in: Z-Wave
      Jan-22 3:00:06 AM Sonos Disconnect: Disconnected from ZonePlayer - Family Room Sono
      Jan-22 3:00:06 AM Sonos ShutdownIO called for Instance = RINCON_949F3E614D3901400 and isRoot = False
      Jan-22 3:00:06 AM Shutdown Shutting down plug-in: Sonos
      Jan-22 3:00:06 AM Sonos Disconnect: Disconnected from ZonePlayer - SUB
      Jan-22 3:00:06 AM Sonos ShutdownIO called for Instance = RINCON_949F3E43579801400 and isRoot = False
      Jan-22 3:00:06 AM Shutdown Shutting down plug-in: Sonos
      Jan-22 3:00:06 AM Sonos Disconnect: Disconnected from ZonePlayer - Office Sonos
      Jan-22 3:00:06 AM Sonos ShutdownIO called for Instance = RINCON_5CAAFDF2994401400 and isRoot = False
      Jan-22 3:00:06 AM Shutdown Shutting down plug-in: Sonos
      Jan-22 3:00:06 AM Sonos Disconnect: Disconnected from ZonePlayer - Office Sonos
      Jan-22 3:00:06 AM Sonos ShutdownIO called for Instance = RINCON_5CAAFDF298B001400 and isRoot = False
      Jan-22 3:00:06 AM Shutdown Shutting down plug-in: Sonos
      Jan-22 3:00:06 AM Sonos Disconnect: Disconnected from ZonePlayer - Family Room Sono
      Jan-22 3:00:06 AM Sonos ShutdownIO called for Instance = RINCON_5CAAFD5800C801400 and isRoot = False
      Jan-22 3:00:06 AM Shutdown Shutting down plug-in: Sonos
      Jan-22 3:00:06 AM Sonos Disconnect: Disconnected from ZonePlayer - Family Room Sono
      Jan-22 3:00:06 AM Sonos ShutdownIO called for Instance = RINCON_5CAAFD5800A601400 and isRoot = False
      Jan-22 3:00:06 AM Shutdown Shutting down plug-in: Sonos
      Jan-22 3:00:06 AM Sonos Disconnect: Disconnected from ZonePlayer - SUB
      Jan-22 3:00:06 AM Sonos Disconnect: Disconnected from ZonePlayer - Family Room Sono
      Jan-22 3:00:06 AM Sonos Disconnect: Disconnected from ZonePlayer - Family Room Sono
      Jan-22 3:00:06 AM Sonos Disconnect: Disconnected from ZonePlayer - Office Sonos
      Jan-22 3:00:06 AM Sonos Disconnect: Disconnected from ZonePlayer - Family Room Sono
      Jan-22 3:00:06 AM Sonos Disconnect: Disconnected from ZonePlayer - Office Sonos
      Jan-22 3:00:06 AM Info Plugin Nest with instance: has disconnected
      Jan-22 3:00:06 AM Info Plugin JowiHue with instance: has disconnected
      Jan-22 3:00:06 AM Sonos ShutdownIO called for Instance = and isRoot = True
      Jan-22 3:00:06 AM Shutdown Shutting down plug-in: Sonos
      Jan-22 3:00:06 AM Shutdown Shutting down plug-in: NetCAM
      Jan-22 3:00:06 AM Nest INFO Shutting Down Nest plugin
      Jan-22 3:00:06 AM Shutdown Shutting down plug-in: Nest
      Jan-22 3:00:06 AM JowiHue JowiHue Plugin is stopped. Thanks for using it :-)
      Jan-22 3:00:06 AM Shutdown Shutting down plug-in: JowiHue
      Jan-22 3:00:06 AM Info Plugin HSTouch Server with instance: has disconnected
      Jan-22 3:00:06 AM Info Plugin EnvisaLink with instance: has disconnected
      Jan-22 3:00:06 AM HSTouch Server Client (192.168.1.18/55907) has raised LineDisconnected.
      Jan-22 3:00:06 AM Shutdown Shutting down plug-in: HSTouch Server
      Jan-22 3:00:06 AM Shutdown Shutting down plug-in: EnvisaLink
      Jan-22 3:00:01 AM Shutdown Shutting down plug-in: BLShutdown
      Jan-22 3:00:01 AM Shutdown Shutting down all plug-ins.
      Jan-22 3:00:01 AM Shutdown Shutting down plug-ins ...
      Jan-22 3:00:01 AM Shutdown Removing all Callbacks...
      Jan-22 3:00:01 AM Shutdown Removing Plug-in Links...
      Jan-22 3:00:01 AM Shutdown Shutdown Script Completed
      Jan-22 3:00:01 AM Shutdown Running shutdown script ...
      Jan-22 3:00:01 AM Shutdown Application shutdown at 1/22/2018 3:00:01 AM
      Jan-22 3:00:01 AM Warning Request from UI to shutdown
      Jan-22 3:00:01 AM System Application shutdown request from external interface.
      Jan-22 3:00:00 AM Event Event Trigger "Diagnostic / Debug Restart Homeseer once per week"

      Comment


        #4
        Yes there should be a log in the HS3 root folder called BLShutdown-Detailed.log
        Attach it zipped
        Cheers,
        Bob
        Web site | Help Desk | Feature Requests | Message Board

        Comment


          #5
          Here is a zip file of the detailed log. I was in/out so didn't get to this until now. It failed again at 3:00AM on 2/11, so you can see that in the log file.

          I didn't see anything odd in there, but maybe you will. I think it is something outside the BLShutdown.

          Thanks,
          Chris

          BLShutdown-Detailed.zip

          Comment


            #6
            Originally posted by PtHomeAutomation View Post
            Here is a zip file of the detailed log. I was in/out so didn't get to this until now. It failed again at 3:00AM on 2/11, so you can see that in the log file.

            I didn't see anything odd in there, but maybe you will. I think it is something outside the BLShutdown.

            Thanks,
            Chris

            [ATTACH]66596[/ATTACH]

            chris have you tried deleting the event and making a new one? could be corrupt or just a wacky thing. mine works flawlessly

            Comment


              #7
              Several others have noted similar problems with the Hometroller S6
              https://forums.homeseer.com/showthread.php?t=189455

              The instant off when pressing the power button is a strong indicator that its stuck at bootup. Unfortunately probably only way to diagnose further is to have a monitor hooked up and see what it says when it gets stuck next time.

              Curious if you're having instability that's prompting you to reboot so often. I also have the S6, and it runs forever without issue. In the early going before I enabled Windows Updates it was once up for over 100 days!

              Current Date/Time: 2/11/2018 11:58:21 AM
              HomeSeer Version: HS3 Pro Edition 3.0.0.368
              Operating System: Microsoft Windows Embedded Standard - Work Station
              System Uptime: 35 Days 0 Hours 42 Minutes 41 Seconds
              IP Address: 192.168.1.103
              Number of Devices: 245
              Number of Events: 94
              Available Threads: 200

              Enabled Plug-Ins
              3.2.0.5: APCUPSD
              2.0.50.0: BLBackup
              2.0.38.0: BLLAN
              2.0.22.0: BLOccupied
              2.0.26.0: BLRing
              1.0.3.0: BLShutdown
              1.2.2.0: Device History
              3.0.0.43: EasyTrigger
              3.0.0.22: Ecobee
              3.0.1.109: PHLocation
              0.0.0.38: Pushover 3P
              3.1.0.22: Sonos
              3.0.0.34: Vista Alarm
              3.0.1.190: Z-Wave

              Comment

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