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Old April 9th, 2017, 09:41 AM
diesnon diesnon is offline
Join Date: Apr 2017
Location: TX
Posts: 8
Help! Unable to register after factory reset

I have a hometroller zees2 that was having all kinds of problems. I did a factory reset, and now it will not let me register the device because the codes on the bottom of the device are already registered.

I have backup files from before I did the reset. Is there some way to get the registration from one of the prior backups?

Or do I have to wait for support to fix this for me?

I would paste the data from the help page, but it's not displaying because of the registration error.
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Old April 9th, 2017, 09:53 AM
Rupp's Avatar
Rupp Rupp is offline
Join Date: Jan 2001
Location: Huntsville, Al. USA
Posts: 36,998
Please put in a support request to support@homeseer.com and they can get you going again.
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Old April 9th, 2017, 10:14 AM
diesnon diesnon is offline
Join Date: Apr 2017
Location: TX
Posts: 8
I already have an email to support because of all the problems I've had with this thing. I was hoping there would be a way I could just copy a file from a backup and get on my way since I don't get much time to work on this during the week.
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