Receiving NULL data from Nest Protect

[formerflyboy]

I'm running HS3 on an SEL-HT-PRO. I just installed a Nest Protect and while the device itself shows as online on the device management page the alarms and battery health are showing unknown.

I've deleted and re-added the devices, re-authorized several times, disabled and re-enabled the plug-in but no luck. According to the log the data is attempting to update every 30 seconds and this is what the log shows on each attempt.

Aug-08 21:33:10
Nest DEBUG data: null Aug-08 21:33:10 Nest DEBUG event: keep-alive
The plug-in is version 3.0.0.19
HS3 version 3.0.0.293 (Linux)

Any help is appreciated.

[spud]

The log lines you see every 30 seconds are just to keep the connection alive, new data is being sent to the plugin only if there is a change which is rare if you only have a Protect in your Nest account. That being said when the plugin is enabled, data should be sent and the HS devices should be updated accordingly.

Please post the debug logs you get when you disable/enable the plugin.

[formerflyboy]

Here is what I get in the log... Hope this is what you asked for. I've only been using HS3 for maybe a week....

Aug-09 12:08:27
Nest DEBUG data: {"path":"/","data":{"devices":{"smoke_co_alarms":{"cw2LlF6qsbJ6gPdIL5H ORA_VumSUMP-v":{"name":"Kitchen","structure_id":"0qaoCw--t_hk_bTW9xX5AEz-2u717awdeWJYTSXZ9wpS2n0Y6Qvtdw","where_id":"e4FzI0k3ounJK98j BApsiD3MQnKhHOEzrxhFivj_GTGgoDbPcAiiOw","name_long":"Kitchen Nest Protect","is_online":true,"last_connection":"2016-08-09T00:57:41.000Z","device_id":"cw2LlF6qsbJ6gPdIL5HORA_VumSUM P-v","is_manual_test_active":false}}},"structures":{"0qaoCw--t_hk_bTW9xX5AEz-2u717awdeWJYTSXZ9wpS2n0Y6Qvtdw":{"smoke_co_alarms":["cw2LlF6qsbJ6gPdIL5HORA_VumSUMP-v"],"name":"Kentucky Ave","country_code":"US","time_zone":"America/Chicago","away":"home","structure_id":"0qaoCw--t_hk_bTW9xX5AEz-2u717awdeWJYTSXZ9wpS2n0Y6Qvtdw","wheres":{"e4FzI0k3ounJK98jB ApsiD3MQnKhHOEzrxhFivj_GTFP3uSH6epqyw":{"where_id":"e4FzI0k3 ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTFP3uSH6epqyw","name":"Base ment"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTHDWahECEab 0A":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTH DWahECEab0A","name":"Bedroom"},"e4FzI0k3ounJK98jBApsiD3MQnKh HOEzrxhFivj_GTE2QFAGvJRsrA":{"where_id":"e4FzI0k3ounJK98jBAp siD3MQnKhHOEzrxhFivj_GTE2QFAGvJRsrA","name":"Den"},"e4FzI0k3 ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTFsTZUOmdSi_g":{"where_id": "e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTFsTZUOmdSi_g","na me":"Dining Room"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTG9A7cHHQwb jw":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTG 9A7cHHQwbjw","name":"Downstairs"},"e4FzI0k3ounJK98jBApsiD3MQ nKhHOEzrxhFivj_GTESyIBY7nvpeg":{"where_id":"e4FzI0k3ounJK98j BApsiD3MQnKhHOEzrxhFivj_GTESyIBY7nvpeg","name":"Entryway"}," e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTGEY2KDrCGVSQ":{"wh ere_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTGEY2KDrCG VSQ","name":"Family Room"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTE3y9MRdwpi cA":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTE 3y9MRdwpicA","name":"Hallway"},"e4FzI0k3ounJK98jBApsiD3MQnKh HOEzrxhFivj_GTFAbyKtgqyTVQ":{"where_id":"e4FzI0k3ounJK98jBAp siD3MQnKhHOEzrxhFivj_GTFAbyKtgqyTVQ","name":"Kids Room"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTGgoDbPcAii Ow":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTG goDbPcAiiOw","name":"Kitchen"},"e4FzI0k3ounJK98jBApsiD3MQnKh HOEzrxhFivj_GTGqA1DwGeRj6A":{"where_id":"e4FzI0k3ounJK98jBAp siD3MQnKhHOEzrxhFivj_GTGqA1DwGeRj6A","name":"Living Room"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTGp8x7lb5eA ZA":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTG p8x7lb5eAZA","name":"Master Bedroom"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTHBlgeGD kyHZA":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_ GTHBlgeGDkyHZA","name":"Office"},"e4FzI0k3ounJK98jBApsiD3MQn KhHOEzrxhFivj_GTEmTjvca91Q9A":{"where_id":"e4FzI0k3ounJK98jB ApsiD3MQnKhHOEzrxhFivj_GTEmTjvca91Q9A","name":"Upstairs"}}}} ,"metadata":{"access_token":"c.hFRdQo5oq5Nhdl55ItosG5mQ3l7nh g8pg7Ndprc1zB8PIvRxHsUu66b0J7DqMy52vadaxH6fo6IiIqI25VzZtmGWh A5Z0JXGxb4j4PoPVHWRpEamlnGVgurvN5gNLyK8ndtU1I02r4trLdYE","cl ient_version":4}}}

Aug-09 12:08:27 Nest DEBUG event: put
Aug-09 12:08:27 Nest DEBUG polling thread started
Aug-09 12:08:27 Nest DEBUG status code ok
Aug-09 12:08:27 Nest DEBUG response=StatusCode: 200, ReasonPhrase: 'OK', Version: 1.1, Content: System.Net.Http.StreamContent, Headers: { Access-Control-Allow-Origin: * Cache-Control: no-store, no-cache, max-age=0, private Pragma: no-cache Content-Type: text/event-stream; charset=UTF-8 }