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Nest Plug-In Issue: Interface Failure

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    Nest Plug-In Issue: Interface Failure

    After downloading the plug-in and eventually entering the PIN code, the system froze up and after about 30 minutes returned the following error message: CRITICAL: Failed to get InterfaceStatus from Nest; Object reference not set to an instance of an object . I'm also unable to delete the Nest Plug-In.

    Not sure what to do next and advice is welcomed!

    Current Date/Time: 11/29/2016 10:10:15 AM
    HomeSeer Version: HS3 Pro Edition 3.0.0.297
    Operating System: Microsoft Windows Embedded Standard - Work Station
    System Uptime: 0 Days 21 Hours 8 Minutes 52 Seconds
    IP Address: 192.168.1.113
    Number of Devices: 52
    Number of Events: 13
    Available Threads: 200

    Enabled Plug-Ins
    3.0.0.68: HSTouch Server
    3.0.0.19: Nest
    3.0.0.11: NetCAM
    3.0.1.87: Z-Wave

    #2
    could you try to restart the plugin, set the log level to Debug from the Config page, then do the authorization process again.

    then post your logs here

    thanks

    Comment


      #3
      Thanks for the reply and unfortunately I get the same error message. Any other suggestions??

      Comment


        #4
        can you access the Config page before you got this error?
        can you post your full logs from the moment the plugin starts.

        Comment


          #5
          So before the error I was able to access the Config page in order to set the log level to 'Debug' and then select Nest Authorization. After entering the PIN and selecting 'done' it then just freezes up both the 'Plug-In Manage' and 'Nest' drop down options for between 10-20 minutes at a time.

          Note that during the Plug-In 'Manage' and 'Nest' freeze times, I can still access other plug-in drop down options (e.g. Z-Wave, HS Touch) without any performance issues along with any other HS3 screens.

          Comment


            #6
            As a footnote, I ended up removing the Nest plug-in which I wasn't able to do before. When I originally loaded the plug-in, I did it remotely via a PC web control page and not directly from the S6 controller. Not sure if that would have made a difference or not?

            Comment


              #7
              Please post the logs (View > Log)

              Comment


                #8
                Nov-30 8:47:05 AM
                *
                Warning
                Cannot access remote plugin Nest
                Nov-30 8:47:03 AM
                *
                Warning
                Problem shutting down plugin Msg-B:Nest
                Nov-30 8:47:03 AM
                *
                Warning
                Problem shutting down plugin Msg-A:Nest:Object reference not set to an instance of an object.
                Nov-30 8:46:35 AM
                *
                Warning
                Cannot access remote plugin Nest
                Nov-30 8:46:19 AM
                *
                Warning
                File does not exist: C:\Program Files\HomeSeer HS3\html\nestconfig
                Nov-30 8:46:05 AM
                *
                Warning
                Cannot access remote plugin Nest
                Nov-30 8:45:35 AM
                *
                Warning
                Cannot access remote plugin Nest
                Nov-30 8:45:05 AM
                *
                Warning
                Problem shutting down plugin Msg-B:Nest
                Nov-30 8:45:05 AM
                *
                Error
                Getting web page from plugin page nestconfig:Object reference not set to an instance of an object.
                Nov-30 8:45:05 AM
                *
                Warning
                Cannot access remote plugin Nest
                Nov-30 8:45:05 AM
                *
                Info
                Plugin Nest with instance: has disconnected
                Nov-30 8:45:05 AM
                *
                Warning
                Problem shutting down plugin Msg-A:Nest:Object reference not set to an instance of an object.
                Nov-30 8:45:01 AM
                *
                Nest
                DEBUG System.IO.FileLoadException: Could not load file or assembly 'System.Core, Version=2.0.5.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e, Retargetable=Yes' or one of its dependencies. The given assembly name or codebase was invalid. (Exception from HRESULT: 0x80131047) File name: 'System.Core, Version=2.0.5.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e, Retargetable=Yes' at FirebaseSharp.Firebase.GetStreamingAsync(String path, DataUpdatedEventHandler updated) at NestSharp.NestClient.StartMonitoringData() WRN: Assembly binding logging is turned OFF. To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].

                Comment


                  #9
                  It looks like Nest Error message keeps recycling, even after I deleted the plug-in:

                  Nov-30 11:22:40 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:22:10 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:21:40 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:21:10 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:20:40 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:20:10 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:19:40 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:19:10 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:18:54 AM
                  *
                  Error
                  Displaying remotely connected interfaces: Object reference not set to an instance of an object.
                  Nov-30 11:18:40 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:18:10 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:17:40 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:17:10 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:16:40 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:16:25 AM
                  *
                  Z-Wave
                  Device: Sensor Kitchen Temperature Set to 65.3 (F)
                  Nov-30 11:16:10 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:15:40 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:15:10 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:14:40 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:14:35 AM
                  *
                  Z-Wave
                  Device: Sensor Garage Luminance Set to 91 (%)
                  Nov-30 11:14:10 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:13:57 AM
                  *
                  Z-Wave
                  Device: Sensor Bonus Room Temperature Set to 68.54 (F)
                  Nov-30 11:13:40 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:13:35 AM
                  *
                  Z-Wave
                  Device: Sensor Garage Temperature Set to 61.52 (F)
                  Nov-30 11:13:10 AM
                  *
                  Warning
                  Cannot access remote plugin Nest
                  Nov-30 11:12:40 AM
                  *
                  Warning
                  Cannot access remote plugin Nest

                  Comment


                    #10
                    you need to install the following patch for the NET4 framework:
                    http://www.microsoft.com/en-us/downl...s.aspx?id=3556

                    as explained at the end of the first post of the User Guide

                    Comment


                      #11
                      So I installed the NET4 patch. Before I relaunch the Nest plug-in, should the log level remain at 'debug' or does it matter?

                      Comment


                        #12
                        keep it at debug until everything works fine.

                        Comment


                          #13
                          Okay I think we're making progress in that the system is not freezing up when I try to launch the Nest plug-in. After entering the PIN and selecting 'done', it returns to the config. screen with the note "The Nest plug-in has already been authorized to access your Nest account. Click the Nest Authorization button to do the authorization process again".

                          When I do this, I get a new PIN and after entering, it again returns to the config. screen with the same message. Here is the latest log info:

                          Nov-30 12:51:31 PM
                          *
                          Nest
                          DEBUG data: null
                          Nov-30 12:51:31 PM
                          *
                          Nest
                          DEBUG event: keep-alive
                          Nov-30 12:51:10 PM
                          *
                          Nest
                          DEBUG data: {"path":"/","data":{"devices":{"thermostats":{"gi6tL1If6Gh4sKtsxRKsgw_ VumSUMP-v":{"humidity":40,"locale":"en-US","temperature_scale":"F","is_using_emergency_heat":false, "has_fan":true,"software_version":"5.6-7","has_leaf":false,"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKh HOEzrxhFivj_GTGEY2KDrCGVSQ","device_id":"gi6tL1If6Gh4sKtsxRK sgw_VumSUMP-v","name":"Family Room","can_heat":true,"can_cool":true,"target_temperature_c" :19.5,"target_temperature_f":68,"target_temperature_high_c": 24.0,"target_temperature_high_f":75,"target_temperature_low_ c":20.0,"target_temperature_low_f":68,"ambient_temperature_c ":19.5,"ambient_temperature_f":67,"away_temperature_high_c": 24.0,"away_temperature_high_f":76,"away_temperature_low_c":2 1.0,"away_temperature_low_f":70,"structure_id":"Z7b9qYp7jyNF ztUkn8KoK2C6R5W-QBA8olUNDeeMxmUBm_XPeD_NQA","fan_timer_active":false,"fan_ti mer_timeout":"1970-01-01T00:00:00.000Z","hvac_mode":"heat","name_long":"Family Room Thermostat","is_online":true,"last_connection":"2016-11-30T20:51:12.594Z","hvac_state":"heating"}}},"structures":{"Z 7b9qYp7jyNFztUkn8KoK2C6R5W-QBA8olUNDeeMxmUBm_XPeD_NQA":{"name":"Home","country_code":"U S","time_zone":"America/Los_Angeles","away":"home","thermostats":["gi6tL1If6Gh4sKtsxRKsgw_VumSUMP-v"],"structure_id":"Z7b9qYp7jyNFztUkn8KoK2C6R5W-QBA8olUNDeeMxmUBm_XPeD_NQA","wheres":{"e4FzI0k3ounJK98jBApsi D3MQnKhHOEzrxhFivj_GTEQbYDGG26IUQ":{"where_id":"e4FzI0k3ounJ K98jBApsiD3MQnKhHOEzrxhFivj_GTEQbYDGG26IUQ","name":"Backyard "},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTFP3uSH6epqyw": {"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTFP3uS H6epqyw","name":"Basement"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOE zrxhFivj_GTHDWahECEab0A":{"where_id":"e4FzI0k3ounJK98jBApsiD 3MQnKhHOEzrxhFivj_GTHDWahECEab0A","name":"Bedroom"},"e4FzI0k 3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTE2QFAGvJRsrA":{"where_id" :"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTE2QFAGvJRsrA","n ame":"Den"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTFsTZU OmdSi_g":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFiv j_GTFsTZUOmdSi_g","name":"Dining Room"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTG9A7cHHQwb jw":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTG 9A7cHHQwbjw","name":"Downstairs"},"e4FzI0k3ounJK98jBApsiD3MQ nKhHOEzrxhFivj_GTHqQGf0TJGeMA":{"where_id":"e4FzI0k3ounJK98j BApsiD3MQnKhHOEzrxhFivj_GTHqQGf0TJGeMA","name":"Driveway"}," e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTESyIBY7nvpeg":{"wh ere_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTESyIBY7nv peg","name":"Entryway"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxh Fivj_GTGEY2KDrCGVSQ":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQn KhHOEzrxhFivj_GTGEY2KDrCGVSQ","name":"Family Room"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTEB5E9EV7d9 3w":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTE B5E9EV7d93w","name":"Front Yard"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTE3y9MRdwpi cA":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTE 3y9MRdwpicA","name":"Hallway"},"e4FzI0k3ounJK98jBApsiD3MQnKh HOEzrxhFivj_GTFAbyKtgqyTVQ":{"where_id":"e4FzI0k3ounJK98jBAp siD3MQnKhHOEzrxhFivj_GTFAbyKtgqyTVQ","name":"Kids Room"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTGgoDbPcAii Ow":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTG goDbPcAiiOw","name":"Kitchen"},"e4FzI0k3ounJK98jBApsiD3MQnKh HOEzrxhFivj_GTGqA1DwGeRj6A":{"where_id":"e4FzI0k3ounJK98jBAp siD3MQnKhHOEzrxhFivj_GTGqA1DwGeRj6A","name":"Living Room"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTGp8x7lb5eA ZA":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTG p8x7lb5eAZA","name":"Master Bedroom"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTHBlgeGD kyHZA":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_ GTHBlgeGDkyHZA","name":"Office"},"e4FzI0k3ounJK98jBApsiD3MQn KhHOEzrxhFivj_GTFmAHn8c7YyOQ":{"where_id":"e4FzI0k3ounJK98jB ApsiD3MQnKhHOEzrxhFivj_GTFmAHn8c7YyOQ","name":"Outside"},"e4 FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTEmTjvca91Q9A":{"wher e_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTEmTjvca91Q9 A","name":"Upstairs"}}}},"metadata":{"access_token":"c.bGVwj kltqspkokuB2WYzYSefCc9VJeWOObnJBIZE08Xi5ecKd1hEDRPt6OMkQAJKU ITQ0Uuj9F40EOMToletf1KiTx7XQCdgNl44h4z22ZxmkzDCvf1LolmrudrsT byNBqNDOnsc5WqzYNmU","client_version":4}}}
                          Nov-30 12:51:10 PM
                          *
                          Nest
                          DEBUG event: put
                          Nov-30 12:51:10 PM
                          *
                          Nest
                          DEBUG data: {"path":"/","data":{"devices":{"thermostats":{"gi6tL1If6Gh4sKtsxRKsgw_ VumSUMP-v":{"humidity":40,"locale":"en-US","temperature_scale":"F","is_using_emergency_heat":false, "has_fan":true,"software_version":"5.6-7","has_leaf":false,"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKh HOEzrxhFivj_GTGEY2KDrCGVSQ","device_id":"gi6tL1If6Gh4sKtsxRK sgw_VumSUMP-v","name":"Family Room","can_heat":true,"can_cool":true,"target_temperature_c" :19.5,"target_temperature_f":68,"target_temperature_high_c": 24.0,"target_temperature_high_f":75,"target_temperature_low_ c":20.0,"target_temperature_low_f":68,"ambient_temperature_c ":19.5,"ambient_temperature_f":68,"away_temperature_high_c": 24.0,"away_temperature_high_f":76,"away_temperature_low_c":2 1.0,"away_temperature_low_f":70,"structure_id":"Z7b9qYp7jyNF ztUkn8KoK2C6R5W-QBA8olUNDeeMxmUBm_XPeD_NQA","fan_timer_active":false,"fan_ti mer_timeout":"1970-01-01T00:00:00.000Z","hvac_mode":"heat","name_long":"Family Room Thermostat","is_online":true,"last_connection":"2016-11-30T20:51:12.594Z","hvac_state":"off"}}},"structures":{"Z7b9q Yp7jyNFztUkn8KoK2C6R5W-QBA8olUNDeeMxmUBm_XPeD_NQA":{"name":"Home","country_code":"U S","time_zone":"America/Los_Angeles","away":"home","thermostats":["gi6tL1If6Gh4sKtsxRKsgw_VumSUMP-v"],"structure_id":"Z7b9qYp7jyNFztUkn8KoK2C6R5W-QBA8olUNDeeMxmUBm_XPeD_NQA","wheres":{"e4FzI0k3ounJK98jBApsi D3MQnKhHOEzrxhFivj_GTEQbYDGG26IUQ":{"where_id":"e4FzI0k3ounJ K98jBApsiD3MQnKhHOEzrxhFivj_GTEQbYDGG26IUQ","name":"Backyard "},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTFP3uSH6epqyw": {"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTFP3uS H6epqyw","name":"Basement"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOE zrxhFivj_GTHDWahECEab0A":{"where_id":"e4FzI0k3ounJK98jBApsiD 3MQnKhHOEzrxhFivj_GTHDWahECEab0A","name":"Bedroom"},"e4FzI0k 3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTE2QFAGvJRsrA":{"where_id" :"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTE2QFAGvJRsrA","n ame":"Den"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTFsTZU OmdSi_g":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFiv j_GTFsTZUOmdSi_g","name":"Dining Room"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTG9A7cHHQwb jw":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTG 9A7cHHQwbjw","name":"Downstairs"},"e4FzI0k3ounJK98jBApsiD3MQ nKhHOEzrxhFivj_GTHqQGf0TJGeMA":{"where_id":"e4FzI0k3ounJK98j BApsiD3MQnKhHOEzrxhFivj_GTHqQGf0TJGeMA","name":"Driveway"}," e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTESyIBY7nvpeg":{"wh ere_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTESyIBY7nv peg","name":"Entryway"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxh Fivj_GTGEY2KDrCGVSQ":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQn KhHOEzrxhFivj_GTGEY2KDrCGVSQ","name":"Family Room"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTEB5E9EV7d9 3w":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTE B5E9EV7d93w","name":"Front Yard"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTE3y9MRdwpi cA":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTE 3y9MRdwpicA","name":"Hallway"},"e4FzI0k3ounJK98jBApsiD3MQnKh HOEzrxhFivj_GTFAbyKtgqyTVQ":{"where_id":"e4FzI0k3ounJK98jBAp siD3MQnKhHOEzrxhFivj_GTFAbyKtgqyTVQ","name":"Kids Room"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTGgoDbPcAii Ow":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTG goDbPcAiiOw","name":"Kitchen"},"e4FzI0k3ounJK98jBApsiD3MQnKh HOEzrxhFivj_GTGqA1DwGeRj6A":{"where_id":"e4FzI0k3ounJK98jBAp siD3MQnKhHOEzrxhFivj_GTGqA1DwGeRj6A","name":"Living Room"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTGp8x7lb5eA ZA":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTG p8x7lb5eAZA","name":"Master Bedroom"},"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTHBlgeGD kyHZA":{"where_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_ GTHBlgeGDkyHZA","name":"Office"},"e4FzI0k3ounJK98jBApsiD3MQn KhHOEzrxhFivj_GTFmAHn8c7YyOQ":{"where_id":"e4FzI0k3ounJK98jB ApsiD3MQnKhHOEzrxhFivj_GTFmAHn8c7YyOQ","name":"Outside"},"e4 FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTEmTjvca91Q9A":{"wher e_id":"e4FzI0k3ounJK98jBApsiD3MQnKhHOEzrxhFivj_GTEmTjvca91Q9 A","name":"Upstairs"}}}},"metadata":{"access_token":"c.bGVwj kltqspkokuB2WYzYSefCc9VJeWOObnJBIZE08Xi5ecKd1hEDRPt6OMkQAJKU ITQ0Uuj9F40EOMToletf1KiTx7XQCdgNl44h4z22ZxmkzDCvf1LolmrudrsT byNBqNDOnsc5WqzYNmU","client_version":4}}}
                          Nov-30 12:51:10 PM
                          *
                          Nest
                          DEBUG event: put
                          Nov-30 12:51:01 PM
                          *
                          Nest
                          DEBUG data: null

                          Comment


                            #14
                            everything is ok, you don't need to do the authorization process again.

                            go to the device management screen and start to play with the devices

                            Comment


                              #15
                              It works!! Thanks again for all your time and patience. I really appreciated it

                              Comment

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