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HomeTroller-SEL Discussions related to the HomeTroller-SEL automation controller

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  #1  
Old December 20th, 2016, 06:04 PM
Weldmet Weldmet is offline
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Join Date: Mar 2015
Location: San Francisco Bay Area
Posts: 5
No login

Suddenly my HomeTroller SEL won't let me log in.

In looking at similar messages, it appears that deleting users.cfg is recommended.

I do not know how to access the Ubuntu system and all options lead either to the login username/password prompt, a complete system restore or the GRUB prompt.

How do I delete users.cfg?
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  #2  
Old December 20th, 2016, 06:44 PM
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Rupp Rupp is offline
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Join Date: Jan 2001
Location: Huntsville, Al. USA
Posts: 36,692
Try to connect keyboard and monitor to unit
OR
SSH to your ZEE by downloading PuTTY: http://the.earth.li/~sgtatham/putty/.../x86/putty.exe, on a machine that is on the same network (this is the windows install)

Login:
Username: homeseer
SystemPassword: hsthsths3 (unless you changed it)

Enter commands:
Command: cd /usr/local/HomeSeer/Config
Command: sudo rm users.cfg
Command: sudo reboot
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-Rupp
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  #3  
Old December 21st, 2016, 01:46 PM
mikedr mikedr is offline
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Join Date: Oct 2004
Location: Seattle and Phoenix
Posts: 1,198
I have had a handful of times (can count on one hand) the SEL not automatically run HS, usually when it was not gracefully shut down.

The solution was to hook up a monitor and a keyboard to the box (HDMI monitor, USB keyboard). In every case, I just had to press enter, and everything worked. It was stuck on some prompt. Thereafter, HS would automatically start at restarts of the box no problems.

These days I keep the SEL on a somewhat beefy UPS, and we live in a place with pretty rock solid power (knock on wood), and haven't had this issue.
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  #4  
Old December 21st, 2016, 04:07 PM
Weldmet Weldmet is offline
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Join Date: Mar 2015
Location: San Francisco Bay Area
Posts: 5
Thank you. I was able to log in and delete users.cfg. Then I could log in, but now I can't get past the command line prompt. When I enter startx the screen goes blank and nothing else happens. No web access either.

After Ubuntu boots, I get the message:
hometrollerSEL login: [ 11.786403] intel_soc_dts_thermal: request_threshold_irq ret -22

Before yesterday, I hadn't logged into the SEL for more than a month, and I only tried to log in, nothing else. I don't have a clue what happened.

I'd appreciate any help in getting the system back.
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  #5  
Old December 21st, 2016, 06:14 PM
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Rupp Rupp is offline
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Location: Huntsville, Al. USA
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Try this:
1) Navigate to Tools > System > Linux Tools
2) Login with the system password that you created when you first set up the device
3) Download the update script using the following command, without quotes "sudo wget www.homeseer.com/linux/grubupdate.sh"
4) Run the script "sudo sh grubupdate.sh"
5) Restart the HT-SEL via Tools > System > Reboot System
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  #6  
Old December 21st, 2016, 07:28 PM
Weldmet Weldmet is offline
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Join Date: Mar 2015
Location: San Francisco Bay Area
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I'm not sure waht you mean by Navigate to .... i only have a command line.

when i sudo wget i get a wget unable to resolve host address 'www.homeseer.com'
The unit is plugged into the network.
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  #7  
Old December 23rd, 2016, 01:23 PM
Weldmet Weldmet is offline
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Join Date: Mar 2015
Location: San Francisco Bay Area
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I was a bit impatient. At the command prompt, I entered 'startx' and got a blank screen, but a response came back on the command line about 20 minutes later. A picture of this is in the attachment. I would try to get the log, but I don't know how to access the system. (If I did, I would try to copy the grubupdate.sh file from a usb drive.)

Any help is greatly appreciated, as I do not know unix/Ubuntu and the system is dead.
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  #8  
Old December 23rd, 2016, 03:08 PM
zwolfpack zwolfpack is online now
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Join Date: Sep 2015
Location: Orange County, California, USA
Posts: 719
You could be having permissions problems. At the command line enter these commands:
cd
ls -l .Xauthority
ls -ld

and post results.

The 1st command ensures you are in your home directory. 2nd lists permissions and ownership of .Xauthority file, which appears to be causing issues. 3rd command lists permissions & ownership of your home directory itself.
Ownership of both the home directory and the .Xauthority file should be homeseer (the logged in user), which will show in the 3rd column of the listing (4th column is the group ownership which can be ignored for now).

Example (from a z-net; I'm not runnning X at home):
Code:
homeseer@Z-Net:~ $ ls -dl
drwxr-xr-x 7 homeseer homeseer 4096 Dec 19 07:55 .
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