Panel Configuration Info Disappearing

[avpman]

I've been having trouble with the various versions of the plugin and Alexa so I decided to wipe everything out and start from scratch. I'm using a Homeseer ZEE-2. I followed the instructions with the help of tech support and completely wiped the controller and set it back to factory defaults. So far, so good. So I installed the .25 version of the HAI plugin and entered the control panel configuration information. But once out of the manage plugin configuration page and/or restarting the plugin all of the panel configuration data is lost and all the fields are empty again.

What's the trick to get the panel configuration data to stick? I hit "submit" each time I entered a configuration value in a field.

[rmasonjr]

It might be related to a recent discovery by another user. The plugin takes a bit of time to startup due to the panel being somewhat slow when polling configuration and setup.

Try this:
Stop the plugin, then start it back up.
Wait a couple of minutes and just configure the panel tab.
Stop/start the plugin and wait a few minutes.
You should then be able to configure the other pieces of the panel.

Post your logs if you run into anything.
Thanks
Rob

[avpman]

It might be related to a recent discovery by another user. The plugin takes a bit of time to startup due to the panel being somewhat slow when polling configuration and setup.

Try this:
Stop the plugin, then start it back up.
Wait a couple of minutes and just configure the panel tab.
Stop/start the plugin and wait a few minutes.
You should then be able to configure the other pieces of the panel.

Post your logs if you run into anything.
Thanks
Rob

When I went to log in to Homeseer after the reset it prompted me to register the unit. When I attempted to do so it said it was already registered and to call tech support, which I did. Their instructions were to ignore the registration procedure because the unit was already registered. I wonder if that might have something to do with it? Is any of the panel info stored at homeseer.com?

[rmasonjr]

No - all the configuration data is stored locally on the Zee in the Config folder.

[avpman]

It might be related to a recent discovery by another user. The plugin takes a bit of time to startup due to the panel being somewhat slow when polling configuration and setup.

Try this:
1) Stop the plugin, then start it back up.
2) Wait a couple of minutes and just configure the panel tab.
3) Stop/start the plugin and wait a few minutes. <-Panel config disappears here
4) You should then be able to configure the other pieces of the panel.

Post your logs if you run into anything.
Thanks
Rob

Panel config disappears again in step 3 above:
Logs:
5/3/2017 3:21:17 PM [1] [No panels are configured. Configure your panel, then restart the plugin...]
5/3/2017 3:21:17 PM [2] [Initializing Timers...]
5/3/2017 3:21:16 PM [2] [HAI Plugin Thread was started.]
5/3/2017 3:21:14 PM [1] [INIFILE set to: HAI.ini]
5/3/2017 3:02:32 PM [1] [No panels are configured. Configure your panel, then restart the plugin...]
5/3/2017 3:02:32 PM [2] [Initializing Timers...]
5/3/2017 3:02:31 PM [2] [HAI Plugin Thread was started.]
5/3/2017 3:02:29 PM [1] [INIFILE set to: HAI.ini]
5/3/2017 2:15:44 PM [1] [No panels are configured. Configure your panel, then restart the plugin...]
5/3/2017 2:15:44 PM [2] [Initializing Timers...]
5/3/2017 2:15:43 PM [2] [HAI Plugin Thread was started.]
5/3/2017 2:15:41 PM [1] [INIFILE set to: HAI.ini]
5/3/2017 2:11:27 PM [1] [No panels are configured. Configure your panel, then restart the plugin...]
5/3/2017 2:11:27 PM [2] [Initializing Timers...]
5/3/2017 2:11:26 PM [2] [HAI Plugin Thread was started.]
5/3/2017 2:11:24 PM [1] [INIFILE set to: HAI.ini]
5/3/2017 2:07:14 PM [1] [No panels are configured. Configure your panel, then restart the plugin...]
5/3/2017 2:07:14 PM [2] [Initializing Timers...]
5/3/2017 2:07:13 PM [2] [HAI Plugin Thread was started.]
5/3/2017 2:07:11 PM [1] [INIFILE set to: HAI.ini]
5/3/2017 2:05:17 PM [1] [No panels are configured. Configure your panel, then restart the plugin...]
5/3/2017 2:05:17 PM [2] [Initializing Timers...]

[rmasonjr]

ok - there is something up with your system. Let's try this:

Stop the plugin
Go to: Tools-> System -> Linux Tools
username: homeseer
password: either hsthsths3 or your new password
in the command field: sudo rm -f Config/HAI.ini
startup the plugin
Enter your panel info
stop/start the plugin

Let me know if that fixes it for you...

[avpman]

ok - there is something up with your system. Let's try this:

Stop the plugin
Go to: Tools-> System -> Linux Tools
username: homeseer
password: either hsthsths3 or your new password
in the command field: sudo rm -f Config/HAI.ini
startup the plugin
Enter your panel info
stop/start the plugin

Let me know if that fixes it for you...

No go. As a test I double checked the HAI.ini file was deleted after I ran the sudo command and verified it was recreated. Below is the text of the new HAI.ini file:

[config]
hai_port=4369
hai_protocol=TCP
useMySQL=False
useTimeSynch=False
mysql_dbName=hai
mysql_dbHost=127.0.0.1
mysql_dbPort=3306
mysql_dbUser=hai
mysql_dbPass=hai
mysql_dbRoot=root
consoleOutput=True
hai_commandWait=3000
debugFile=Logs/HAI.log
aboutURL=About.htm
logToHomeseer=True
imageFileLocation=images/HAI/
logmode=DEBUG
supportLink=http://board.homeseer.com
databaseLocation=Data\HAI\HAI.db
heartbeatsecs=30
flagsfrom=393
flagsto=511
unitsfrom=1
unitsto=256
outputFrom=385
outputTo=392

[rmasonjr]

Pretty strange. For some reason, the plugin cannot write to the INI file. That is usually a permissions issue. Can you run the Linux command:
sudo chmod 666 Config/HAI.ini
Then try to update the panel settings in the plugin page.

[avpman]

Pretty strange. For some reason, the plugin cannot write to the INI file. That is usually a permissions issue. Can you run the Linux command:
sudo chmod 666 Config/HAI.ini
Then try to update the panel settings in the plugin page.

Still no luck. BTW - previous permissions were 644. Here is a snapshot of all current permissions:

[rmasonjr]

I'm at a loss. The restore to factory defaults must have caused something funky in the controller, but I cant figure out just what it is. The plugin page just captures that info and writes it to the HAI.ini file, but it's not making it for some reason. I'm not sure what to get you to try at this point.

You've probably rebooted the Zee - right?

[avpman]

I'm at a loss. The restore to factory defaults must have caused something funky in the controller, but I cant figure out just what it is. The plugin page just captures that info and writes it to the HAI.ini file, but it's not making it for some reason. I'm not sure what to get you to try at this point.

You've probably rebooted the Zee - right?

Yes, rebooted. Is there no page submit button for the configuration page or does it write to the HAI.ini file each time a field is updated?

I'm going to reload the unit again and NOT updated HS to 318 before I try re-installing the plugin. I am also going to remove the Alexa skill.

Also, the plugin has been running in trial mode w/o a request for a license key beyond the trial period. I have a license. Is there a way to force it to ask for the license?

I'm disabled and really need this working with Alexa.

[rmasonjr]

Yes, rebooted. Is there no page submit button for the configuration page or does it write to the HAI.ini file each time a field is updated?

I'm going to reload the unit again and NOT updated HS to 318 before I try re-installing the plugin. I am also going to remove the Alexa skill.

Also, the plugin has been running in trial mode w/o a request for a license key beyond the trial period. I have a license. Is there a way to force it to ask for the license?

I'm disabled and really need this working with Alexa.

No, the license is not required just yet.

Sent from my SM-G935U using Tapatalk

[avpman]

Hi Mason,

I took another crack at it this morning. Reloaded the ZEE, but this time before I called Homeseer and requested a new unit, I installed two other plugins with no problem. They properly wrote to and retainined their configuration information.

If it will help troubleshoot your plugin, I can give you SSH and webaccess to the device. If that doesn't work I can even send it to you. I'll help, and spend whatever time necessary to help you sort this out.

If I call Homeseer for support, they're just going to point me back to you. So I'm kinda real stuck at this point.

[rmasonjr]

Hi Mason,

I took another crack at it this morning. Reloaded the ZEE, but this time before I called Homeseer and requested a new unit, I installed two other plugins with no problem. They properly wrote to and retainined their configuration information.

If it will help troubleshoot your plugin, I can give you SSH and webaccess to the device. If that doesn't work I can even send it to you. I'll help, and spend whatever time necessary to help you sort this out.

If I call Homeseer for support, they're just going to point me back to you. So I'm kinda real stuck at this point.

I can do that! Just email me SSH/Web info to my email: robmasonjr67 at yahoo dot com

[avpman]

I can do that! Just email me SSH/Web info to my email: robmasonjr67 at yahoo dot com

Which ports do you need forwarded to the unit (80 and 21?)