No caller ID in HS Phone!

[Edvins]

Hi -

I'm running HS3 Pro Edition 3.0.0.280 (Windows) with HSPhone. I'm using Way2Call as the interface. It works fine, and has been recording inbound messages for years. I am now wanting to take advantage of the capabilities and direct scam callers whose numbers I know to a voicemail message.

The problem is that HS is not capturing the callerID info - it does get displayed on the actual telephone handset - so I know that CallerID is working in general, but Homeseer is somehow not capturing the info.

I checked the CallerID config in HS3 and it seems like it should be correct. I have set a limit of 50 numbers.

Any ideas what could be wrong?

Thanks.

Edvins

[Pete]

Try deleting the HSPhone configuration file or rename it and create a new configuration with HSPhone / Homeseer in off mode first. Start it it and it will create a new configuratin file. Go to the HSPhone configuration and reconfig it.

[Richel]

Hi -

I'm running HS3 Pro Edition 3.0.0.280 (Windows) with HSPhone.....

Any ideas what could be wrong?

Thanks.

Edvins

In Phone Setup, under "External Call Settings," what do you have for "Number of Rings to Answer After:?"

Elliott