Hello,
I have been having this problem for months now, and have completely run out of ideas, so I hope posting it here may shed some light on the issue.
Hardware & Software specs:
HS3PRO Version 3.0.0.313
Insteon Version 3.0.6.0
Windows 10 Pro 64Bit
128G SSD & 5G Ram
Dual core 2.7GHz & 2.7GHz
I have an event, that triggers when ever the Insteon Module is not responding. This event triggers many times a week, and 0-5 times a day, completely random.
**************************************************
IF Interface stops responding
Then Disable Interface
Then Wait 1 Minute, 0 Seconds
Then Enable Interface
Then Wait 1 Minute, 0 Seconds
Then Reset and Reprogram the Interface
Then Run Event Email Routines - Insteon Maintenance - NOT RESPONDING - Email Notification
**************************************************
I have replaced the RF PLM serial interface with a good spare, and the problem continues.
I have replaced the RF PLM serial interface with a brand new one, and the problem continues.
So I thought it might be the actual serial port on the homeseer laptop it was running on. To that end, In a drastic attempt, I have now(yesterday 9/23/2017)replaced the homeseer computer with a completely different machine, a fresh and clean install of windows, then copied over the homeseer 3 directory.
So at this point, it is extremely unlikely it is the PLM or the serial port of the homeseer computer.
This morning, 9/24/2017 at 10:41am I again received a text from homeseer complaining that the interface module is not responding.
I generated an error log, and it is attached.
Can someone PLEASE point me in a different direction for troubleshooting this problem?
Michael
I have been having this problem for months now, and have completely run out of ideas, so I hope posting it here may shed some light on the issue.
Hardware & Software specs:
HS3PRO Version 3.0.0.313
Insteon Version 3.0.6.0
Windows 10 Pro 64Bit
128G SSD & 5G Ram
Dual core 2.7GHz & 2.7GHz
I have an event, that triggers when ever the Insteon Module is not responding. This event triggers many times a week, and 0-5 times a day, completely random.
**************************************************
IF Interface stops responding
Then Disable Interface
Then Wait 1 Minute, 0 Seconds
Then Enable Interface
Then Wait 1 Minute, 0 Seconds
Then Reset and Reprogram the Interface
Then Run Event Email Routines - Insteon Maintenance - NOT RESPONDING - Email Notification
**************************************************
I have replaced the RF PLM serial interface with a good spare, and the problem continues.
I have replaced the RF PLM serial interface with a brand new one, and the problem continues.
So I thought it might be the actual serial port on the homeseer laptop it was running on. To that end, In a drastic attempt, I have now(yesterday 9/23/2017)replaced the homeseer computer with a completely different machine, a fresh and clean install of windows, then copied over the homeseer 3 directory.
So at this point, it is extremely unlikely it is the PLM or the serial port of the homeseer computer.
This morning, 9/24/2017 at 10:41am I again received a text from homeseer complaining that the interface module is not responding.
I generated an error log, and it is attached.
Can someone PLEASE point me in a different direction for troubleshooting this problem?
Michael
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