HSPI_HAI constant restarting

[rnzone]

Can you please assist me with correcting this infinite loop.
Please refer to the PDF attachment for all debug, config, and log output.
Thanks
Rod

[rmasonjr]

Hi Rod - yes, that is good info. A couple of things stand out...

First, is 2.12a the latest firmware for the IIe? The reason I ask is that the OP II is at 3.15 - I'm not sure if HAI keeps their firmware the same numbering scheme across the OP II line.

Also, how is your panel connected to your network? The OP II has known Ethernet port issues and having it connected to a 10/100 hub usually helps, but I'm not sure about the IIe.

Does the IIe use PC Access for connecting/configuring?

Let me know...

[rnzone]

I did attempt to upgrade my HAI to 3.1 but it appears that my pre feb-2007 IIe board does not support the flash firmware upgrade. I will look into getting new ROMs for it. I did read you recommendation. For the last 6yrs it has been on 1G auto port. I did move it to a 10MB half port to see if that made a difference. It did not. Here is more data for you - Thanks for your time and effort.

Windows Server 2012 R2
Version 6.3 (Build 9600)
.NET 4.5

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: HSPI_HAI.exe
Problem Signature 02: 3.0.1.13
Problem Signature 03: 569e6d1e
Problem Signature 04: mscorlib
Problem Signature 05: 4.0.30319.34209
Problem Signature 06: 534894cc
Problem Signature 07: 5828
Problem Signature 08: 13
Problem Signature 09: System.NullReferenceException
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: 1318
Additional Information 4: 13181ae637ac2592fac0ca2dd662cdcc

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Application Error EventId:1000

Faulting application name: HSPI_HAI.exe, version: 3.0.1.13, time stamp: 0x569e6d1e
Faulting module name: mscorlib.ni.dll, version: 4.0.30319.34209, time stamp: 0x534894cc
Exception code: 0xc0000005
Fault offset: 0x00378dc2
Faulting process id: 0xdbc
Faulting application start time: 0x01d182e86b7d549e
Faulting application path: C:\Program Files (x86)\HomeSeer HS3\HSPI_HAI.exe
Faulting module path: C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\d03a 3ddcd6a395878751c5e90fa16915\mscorlib.ni.dll
Report Id: bd956fc8-eedb-11e5-80d0-000c29bb3b08
Faulting package full name:
Faulting package-relative application ID:

.NET Runtime Event ID: 1026

Application: HSPI_HAI.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
Stack:
at System.Runtime.Remoting.Messaging.LogicalCallContext.Propaga teIncomingHeadersToCallContext(System.Runtime.Remoting.Messa ging.IMessage)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(Syst em.Runtime.Remoting.Proxies.MessageData ByRef, Int32)
at HomeSeerAPI.IHSApplication.GetINISetting(System.String, System.String, System.String, System.String)
at HSPI_HAI.HSPI.HAI_Proc()
at System.Threading.ThreadHelper.ThreadStart_Context(System.Obj ect)
at System.Threading.ExecutionContext.RunInternal(System.Threadi ng.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.Execu tionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.Execu tionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()


Application: HSPI_HAI.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Exception
Stack:
at HSPI_HAI.HAI.HandleRequestSystemStatus(HAI_Shared.clsOmniLin kMessageQueueItem, Byte[], Boolean)
at HAI_Shared.clsOmniLinkConnection.x5848289b5ce4e430()
at System.Threading.ThreadHelper.ThreadStart_Context(System.Obj ect)
at System.Threading.ExecutionContext.RunInternal(System.Threadi ng.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.Execu tionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.Execu tionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

[rnzone]

yes , I use Dealer pc-access.
Found roms and will have them by Wednesday.

Item: LSA20A04-50
Description: OMNI IIE CHIP UPGRADE
Omni IIe Chip Upgrade

[rmasonjr]

Sounds good - let me know if the rom upgrade handles this. If not, I might have to give you some deeper debugs since this is a IIe panel. Either way, we'll figure it out...

[lakemirror]

I've got a rom upgrade if anyone needs it for an OP2...model 20A04-2 version 3.14A. Sorry for slightly off-topic comment.

[rnzone]

Thanks laemirror - I just got my 3.14 rom installed last night. Wow what a difference from 2.16.

rmasonjr - I still have the exact same issue



Mar-25 10:14:45 AM Warning I/O interface HAI is down, executable is not running, restarting ...
Mar-25 10:14:18 AM Info Plugin HAI with instance: has disconnected
Mar-25 10:14:15 AM Plug-In Finished initializing plug-in HAI
Mar-25 10:14:13 AM Info Plugin HAI has connected. IP:127.0.0.1:49951
Mar-25 10:14:02 AM Info Plugin HAI with instance: has disconnected
Mar-25 10:14:02 AM Plug-In Shutting down Plug-In: HA




Mar-25 10:12:12 AM Plug-In Finished initializing plug-in HAI
Mar-25 10:12:10 AM Info Plugin HAI has connected. IP:127.0.0.1:49780
Mar-25 10:09:40 AM Info Plugin HAI with instance: has disconnected
Mar-25 10:09:30 AM Info Plugin HAI has connected. IP:127.0.0.1:49550
Mar-25 10:09:30 AM Warning I/O interface HAI is down, executable is not running, restarting ...
Mar-25 10:09:22 AM Info Plugin HAI with instance: has disconnected
Mar-25 10:09:00 AM Plug-In Finished initializing plug-in HAI
Mar-25 10:08:57 AM Info Plugin HAI has connected. IP:127.0.0.1:49482

[rmasonjr]

Change your protocol from UDP to TCP and see if that helps.
You might have to shut down the plugin and change the HAI.ini file manually:

hai_protocol=UDP
to
hai_protocol=TCP

[rnzone]

Thanks for the quick response - either protocol - same


Mar-25 11:41:58 AM Info Plugin HAI has connected. IP:127.0.0.1:57844
Mar-25 11:41:58 AM Warning I/O interface HAI is down, executable is not running, restarting ...
Mar-25 11:41:28 AM Warning Plugin HAI is not responding but it is still running, not restarting yet.
Mar-25 11:41:27 AM Info Plugin HAI with instance: has disconnected
Mar-25 11:40:56 AM Info Plugin HAI has connected. IP:127.0.0.1:57753
Mar-25 11:40:55 AM Warning I/O interface HAI is down, executable is not running, restarting ...
Mar-25 11:40:31 AM Info Plugin HAI with instance: has disconnected
Mar-25 11:40:23 AM Info Plugin HAI has connected. IP:127.0.0.1:57706
Mar-25 11:40:23 AM Warning I/O interface HAI is down, executable is not running, restarting ...
Mar-25 11:39:58 AM Info Plugin HAI with instance: has disconnected
Mar-25 11:39:53 AM Plug-In Finished initializing plug-in HAI
Mar-25 11:39:51 AM Info Plugin HAI has connected. IP:127.0.0.1:57659
Mar-25 11:39:12 AM Info Plugin HAI with instance: has disconnected
Mar-25 11:39:12 AM Plug-In Shutting down Plug-In: HAI
Mar-25 11:37:50 AM Plug-In Finished initializing plug-in HAI
Mar-25 11:37:48 AM Info Plugin HAI has connected. IP:127.0.0.1:57485

Windows server 2012 R2 Event viewerApplication:

Event 1026 .NET Runtime

HSPI_HAI.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IndexOutOfRangeException
Stack:
at HAI_Shared.clsOmniLinkConnection.tcpHandleRequestNewSession( HAI_Shared.clsOmniLinkMessageQueueItem, Byte[], Boolean)
at HAI_Shared.clsOmniLinkConnection.x1b3f2cf3fb2ff439()
at System.Threading.ThreadHelper.ThreadStart_Context(System.Obj ect)
at System.Threading.ExecutionContext.RunInternal(System.Threadi ng.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.Execu tionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.Execu tionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()



Event 1000 , Application Error
Faulting application name: HSPI_HAI.exe, version: 3.0.1.13, time stamp: 0x569e6d1e
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18202, time stamp: 0x569e72bb
Exception code: 0xe0434352
Fault offset: 0x00015b68
Faulting process id: 0x980
Faulting application start time: 0x01d186be4b21f12f
Faulting application path: C:\Program Files (x86)\HomeSeer HS3\HSPI_HAI.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 8a5c0f51-f2b1-11e5-80d4-000c29bb3b08
Faulting package full name:
Faulting package-relative application ID:

[rnzone]

Removed comment -

I have teamviewer installed on my device if you would like to access it remotely.

[rmasonjr]

Ouch. Something is seriously wrong here...

Go ahead and disable the plugin from the Manage Plugins page.
Delete it by clicking the red 'X' icon.
Next, run the HSPI_HAI_Uninstall.exe from the HomeSeer HS3 folder.
Reinstall the plugin v3.0.1.15 is here
Enter your panel's IP address and the Keys - make sure your keys are correct.
Stop/Restart the plugin - see if that helps.

If you continue to get errors, send me the files:
Config/HAI.ini
Logs/HAI.log

you can email them to: robmasonjr67 at yahoo dot com

[rnzone]

You are awesome Rob - I am up and running.
Have a great weekend.
Rod

[rmasonjr]

You are awesome Rob - I am up and running.
Have a great weekend.
Rod

no problem, Rod - glad to help!

Give us some feedback on how you are using the plugin and if you have any suggestions.

[rnzone]

I have 16 zones and 59 HAI units to import into HS. It will take some time to sort this out. But, I will post my progress mid next week. Thanx again - great product so far.