homeseer 3 "another installation is in progress"

[mlevin77]

I'm trying to let HS3 (on Windows 7) update to a newer version (3.0.0.435 to 3.0.0.357, which comes up when I start up my HS3). Every time it says "another installation is in progress", and won't continue - what do I do?

[Uncle Michael]

Try shutting down HS3 and Speaker, confirm that HS3.exe and Speaker.exe are not running, then run HS3Updater.exe manually. (HS3Updater.exe should be in the Homeseer HS3 main folder.)

[mlevin77]

Try shutting down HS3 and Speaker, confirm that HS3.exe and Speaker.exe are not running, then run HS3Updater.exe manually. (HS3Updater.exe should be in the Homeseer HS3 main folder.)

hmmm, hasn't helped; please see screenshots:

[zwolfpack]

Have you rebooted the PC?

"Another installation in progress" doesn't necessarily mean the other installation is for HS3 - it could be for Windows updates, etc. If it doesn't work after reboot, perhaps try installing a different application to determine if the issue is with HS3 installer or installers in general.

[mlevin77]

Thanks that was it! A partially-installed Windows update.