Hi everyone,
I installed a brand new Zee S2 in a friend's house to start their automation journey. This is my first HomeSeer device/experience as I have used a Vera Plus in the past for my house. I decided on HomeSeer since it is what I will be moving to in the future.
I installed the Zee S2 on Thursday (the 3rd of May) and it has three Z-Wave devices paired: (2) Linear garage door opener units and (1) GE outdoor appliance module.
My friend has sent me a message about three times a day that the HSTouch app is unresponsive and they cannot log in through the myhs.homeseer.com website. It seems that the box is completely locked up. Pulling and restoring power fixes the issue for a couple hours.
There are no other plugins installed besides the default Z-Wave plugin. There are no events set up. This is a super vanilla installation in my opinion because we are waiting on a bunch of switches to come in before expanding. What's the first action I should take to start troubleshooting? The log only has entries from today and I don't have SSH access from my chair currently (friend lives about 40 miles away and isn't tech savvy enough to make that happen).
Current version is: HS3 ZEE S2 Edition 3.0.0.435 and no updates are available.
The *only* thing about this set up that may be unusual right now is the GE outdoor appliance module is not plugged in, we are waiting on the switches to act as repeaters since it would not reach. I don't expect that a device being unplugged should crash the HomeTroller though, at least I hope not.
Thanks! Looking forward to being a part of this community!
I installed a brand new Zee S2 in a friend's house to start their automation journey. This is my first HomeSeer device/experience as I have used a Vera Plus in the past for my house. I decided on HomeSeer since it is what I will be moving to in the future.
I installed the Zee S2 on Thursday (the 3rd of May) and it has three Z-Wave devices paired: (2) Linear garage door opener units and (1) GE outdoor appliance module.
My friend has sent me a message about three times a day that the HSTouch app is unresponsive and they cannot log in through the myhs.homeseer.com website. It seems that the box is completely locked up. Pulling and restoring power fixes the issue for a couple hours.
There are no other plugins installed besides the default Z-Wave plugin. There are no events set up. This is a super vanilla installation in my opinion because we are waiting on a bunch of switches to come in before expanding. What's the first action I should take to start troubleshooting? The log only has entries from today and I don't have SSH access from my chair currently (friend lives about 40 miles away and isn't tech savvy enough to make that happen).
Current version is: HS3 ZEE S2 Edition 3.0.0.435 and no updates are available.
The *only* thing about this set up that may be unusual right now is the GE outdoor appliance module is not plugged in, we are waiting on the switches to act as repeaters since it would not reach. I don't expect that a device being unplugged should crash the HomeTroller though, at least I hope not.
Thanks! Looking forward to being a part of this community!
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