Hey guys I have HS3 installed on a MS Server 2012 R2 VM (using vmware esxi 6.5) on my Cisco C220 server. My first line of business was to get z-wave setup so I purchased a Smartstick+. I installed the drivers and see that the UZB shows up and is working in device manager but when I try to enable the Smartstick+ in HS3's controller management I keep getting the error "Trouble. The interface is experiencing trouble initializing. Click to take this interface/controller offline (it will not be usable.)" If I click it and try to initialize it again it does the same thing. Here is the log:
Jan-05 11:52:40 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).
Jan-05 11:52:20 AM Z-Wave Smartstick+: Getting node information from controller...
Jan-05 11:52:18 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).
Jan-05 11:52:05 AM Z-Wave Smartstick+: Getting node information from controller...
Jan-05 11:52:02 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).
Jan-05 11:51:42 AM Z-Wave Smartstick+: Getting node information from controller...
Jan-05 11:51:40 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).
Jan-05 11:51:20 AM Z-Wave Smartstick+: Getting node information from controller...
Jan-05 11:51:18 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).
Jan-05 11:51:11 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).
Jan-05 11:51:06 AM Z-Wave Smartstick+: Getting node information from controller...
Jan-05 11:51:06 AM Z-Wave Smartstick+: The Z-Wave API Execution Thread was Started or Restarted.
Jan-05 11:51:04 AM Z-Wave Smartstick+: The Z-Wave Command Execution Thread was Started or Restarted.
Jan-05 11:51:04 AM Z-Wave Smartstick+: ----------------------------------------------------------------------
Jan-05 11:51:04 AM Z-Wave Initializing Z-Wave interface Smartstick+ (HomeSeer SmartStick +) on COM4
Jan-05 11:51:04 AM Z-Wave Smartstick+: ----------------------------------------------------------------------
Jan-05 11:51:04 AM Z-Wave Smartstick+: ============================================================ ==========
Jan-05 11:51:00 AM Z-Wave Smartstick+: Exiting COM Device Thread
Jan-05 11:50:51 AM Z-Wave Smartstick+: Getting node information from controller...
Jan-05 11:50:49 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).
Jan-05 11:50:37 AM Z-Wave Smartstick+: Getting node information from controller...
Jan-05 11:50:37 AM Z-Wave Smartstick+: The Z-Wave API Execution Thread was Started or Restarted.
Jan-05 11:50:35 AM Z-Wave Smartstick+: The Z-Wave Command Execution Thread was Started or Restarted.
Jan-05 11:50:35 AM Z-Wave Smartstick+: ----------------------------------------------------------------------
Jan-05 11:50:35 AM Z-Wave Initializing Z-Wave interface Smartstick+ (HomeSeer SmartStick +) on COM4
Jan-05 11:50:35 AM Z-Wave Smartstick+: ----------------------------------------------------------------------
Jan-05 11:50:35 AM Z-Wave Smartstick+: ============================================================ ==========
Jan-05 11:49:37 AM TTS Speak ():Welcome to Home-Seer
Jan-05 11:49:08 AM Web Server Web Server authorized local login successful from: 192.168.1.138 User: default
Jan-05 11:49:06 AM Info System connected to MyHomeSeer Service successfully.
Jan-05 11:49:06 AM Z-Wave ************************************************************ *******************
Jan-05 11:49:06 AM Z-Wave STARTUP COMPLETE: All configured interfaces were successfully initialized.
Jan-05 11:49:06 AM Z-Wave ************************************************************ *******************
Jan-05 11:49:06 AM Info System connected to MyHomeSeer Service, waiting for acknowledge...
Jan-05 11:49:06 AM Startup Start up complete.
Jan-05 11:49:06 AM Startup HSSentry is disabled in Setup, sentry will not be started.
Jan-05 11:49:06 AM Startup (Startup.vb script) No speaker clients detected, waiting up to 30 seconds for any to connect...
Jan-05 11:49:06 AM Startup (Startup.vb script) Scripting is OK and is now running Startup.vb
Jan-05 11:49:06 AM Startup Starting Event Scheduler...
Jan-05 11:49:05 AM Startup Running the startup script Startup.vb
Jan-05 11:49:05 AM Info Starting speaker client...
Jan-05 11:49:05 AM Startup Starting DDNS service...
Jan-05 11:49:05 AM Startup Updater services starting...
Jan-05 11:49:05 AM Database Opening (Mode=Read/Write) up HomeSeer Energy database C:\Program Files (x86)\HomeSeer HS3\Data\Energy\Energy.hsd
Jan-05 11:49:05 AM Speech Listening for remote speaker connections on port 10401
Jan-05 11:49:05 AM Startup Initializing Speaker Client Interface
Jan-05 11:49:05 AM Startup Start automation engine...
Jan-05 11:49:05 AM Startup Creating ASP.NET application host...
Jan-05 11:49:05 AM Web Server Web Server started on port 80
Jan-05 11:49:05 AM Web Server UPNP Discovery started
Jan-05 11:49:05 AM Web Server Local IP address (subnet) is: 192.168.1.138 (255.255.255.0)
Jan-05 11:49:05 AM Plug-In Finished initializing plug-in Z-Wave
Jan-05 11:49:05 AM Z-Wave 465 Simple AV Control Command Class Control Commands have been loaded successfully.
Jan-05 11:49:05 AM Z-Wave 0 event triggers were loaded from HomeSeer.
Jan-05 11:49:05 AM Z-Wave 0 event actions were loaded from HomeSeer.
Jan-05 11:49:04 AM Z-Wave Database: Opening (Mode=Read Only) up HomeSeer database C:\Program Files (x86)\HomeSeer HS3\Data\Z-Wave\Z-Wave2.db
Jan-05 11:49:04 AM Z-Wave InitIO called, plug-in version 3.0.1.87 is being initialized...
Jan-05 11:49:04 AM Info Plugin Z-Wave has connected. IP:127.0.0.1:60645
Jan-05 11:49:04 AM Startup Initializing Plug-Ins
Jan-05 11:49:04 AM Plug-In Found plug-in: Z-Wave, version: 3.0.1.87
Jan-05 11:49:04 AM Plug-In Found plug-in: HSTouch Server, version: 3.0.0.68
Jan-05 11:49:04 AM Startup Checking for available plug-ins
Jan-05 11:49:04 AM Info Remote plug-in API interface started on port 10400
Jan-05 11:49:04 AM Startup This version of HomeSeer is registered as a HS3STANDARD version.
Jan-05 11:49:04 AM Startup Creating Speaker Client Interface Object...
Jan-05 11:49:04 AM Startup HomeSeer version is: 3.0.0.298
Jan-05 11:49:04 AM Load Config Loading TIMERS...
Jan-05 11:49:04 AM Load Config Loading COUNTERS...
Jan-05 11:49:04 AM Load Config 0 total events loaded.
Jan-05 11:49:04 AM Load Config Loading Events...
Jan-05 11:49:04 AM Load Config Loading Event Groups...
Jan-05 11:49:04 AM Load Config 0 total devices loaded.
Jan-05 11:49:04 AM Database Loading Devices...
Jan-05 11:49:04 AM Warning Configuration database has no devices in it: C:\Program Files (x86)\HomeSeer HS3\Data\HomeSeerData.hsd
Jan-05 11:49:04 AM Database Opening (Mode=Read Only) up HomeSeer database C:\Program Files (x86)\HomeSeer HS3\Data\HomeSeerData.hsd
Jan-05 11:49:04 AM Startup Loading configuration file ...
Jan-05 11:49:04 AM Startup Database SAVE process started.
Jan-05 11:49:04 AM Startup Local voice recognition class started.
Jan-05 11:49:04 AM Startup HSPhone external interface class started.
Jan-05 11:49:04 AM Startup Plug-In Interface class started.
Jan-05 11:49:04 AM Startup E-Mail RECEIVE class started.
Jan-05 11:49:04 AM Startup E-Mail SEND class started.
Jan-05 11:49:04 AM Startup Web server class started.
Jan-05 11:49:04 AM Startup Application interface class started.
Jan-05 11:49:04 AM Startup COM port classes started.
Jan-05 11:49:04 AM Startup Creating Class Objects...
Jan-05 11:49:04 AM Startup
Jan-05 11:49:04 AM Startup ************************************************************ ********************
Jan-05 11:49:04 AM Startup HomeSeer version 3.0.0.298 Edition: HS3 Standard Starting Now
Jan-05 11:49:04 AM Startup ************************************************************ ********************
Jan-05 11:49:04 AM Startup
Jan-05 11:49:04 AM Startup Settings Loaded.
Any help would be greatly appreciated.
-Dave
Jan-05 11:52:40 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).
Jan-05 11:52:20 AM Z-Wave Smartstick+: Getting node information from controller...
Jan-05 11:52:18 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).
Jan-05 11:52:05 AM Z-Wave Smartstick+: Getting node information from controller...
Jan-05 11:52:02 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).
Jan-05 11:51:42 AM Z-Wave Smartstick+: Getting node information from controller...
Jan-05 11:51:40 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).
Jan-05 11:51:20 AM Z-Wave Smartstick+: Getting node information from controller...
Jan-05 11:51:18 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).
Jan-05 11:51:11 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).
Jan-05 11:51:06 AM Z-Wave Smartstick+: Getting node information from controller...
Jan-05 11:51:06 AM Z-Wave Smartstick+: The Z-Wave API Execution Thread was Started or Restarted.
Jan-05 11:51:04 AM Z-Wave Smartstick+: The Z-Wave Command Execution Thread was Started or Restarted.
Jan-05 11:51:04 AM Z-Wave Smartstick+: ----------------------------------------------------------------------
Jan-05 11:51:04 AM Z-Wave Initializing Z-Wave interface Smartstick+ (HomeSeer SmartStick +) on COM4
Jan-05 11:51:04 AM Z-Wave Smartstick+: ----------------------------------------------------------------------
Jan-05 11:51:04 AM Z-Wave Smartstick+: ============================================================ ==========
Jan-05 11:51:00 AM Z-Wave Smartstick+: Exiting COM Device Thread
Jan-05 11:50:51 AM Z-Wave Smartstick+: Getting node information from controller...
Jan-05 11:50:49 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).
Jan-05 11:50:37 AM Z-Wave Smartstick+: Getting node information from controller...
Jan-05 11:50:37 AM Z-Wave Smartstick+: The Z-Wave API Execution Thread was Started or Restarted.
Jan-05 11:50:35 AM Z-Wave Smartstick+: The Z-Wave Command Execution Thread was Started or Restarted.
Jan-05 11:50:35 AM Z-Wave Smartstick+: ----------------------------------------------------------------------
Jan-05 11:50:35 AM Z-Wave Initializing Z-Wave interface Smartstick+ (HomeSeer SmartStick +) on COM4
Jan-05 11:50:35 AM Z-Wave Smartstick+: ----------------------------------------------------------------------
Jan-05 11:50:35 AM Z-Wave Smartstick+: ============================================================ ==========
Jan-05 11:49:37 AM TTS Speak ():Welcome to Home-Seer
Jan-05 11:49:08 AM Web Server Web Server authorized local login successful from: 192.168.1.138 User: default
Jan-05 11:49:06 AM Info System connected to MyHomeSeer Service successfully.
Jan-05 11:49:06 AM Z-Wave ************************************************************ *******************
Jan-05 11:49:06 AM Z-Wave STARTUP COMPLETE: All configured interfaces were successfully initialized.
Jan-05 11:49:06 AM Z-Wave ************************************************************ *******************
Jan-05 11:49:06 AM Info System connected to MyHomeSeer Service, waiting for acknowledge...
Jan-05 11:49:06 AM Startup Start up complete.
Jan-05 11:49:06 AM Startup HSSentry is disabled in Setup, sentry will not be started.
Jan-05 11:49:06 AM Startup (Startup.vb script) No speaker clients detected, waiting up to 30 seconds for any to connect...
Jan-05 11:49:06 AM Startup (Startup.vb script) Scripting is OK and is now running Startup.vb
Jan-05 11:49:06 AM Startup Starting Event Scheduler...
Jan-05 11:49:05 AM Startup Running the startup script Startup.vb
Jan-05 11:49:05 AM Info Starting speaker client...
Jan-05 11:49:05 AM Startup Starting DDNS service...
Jan-05 11:49:05 AM Startup Updater services starting...
Jan-05 11:49:05 AM Database Opening (Mode=Read/Write) up HomeSeer Energy database C:\Program Files (x86)\HomeSeer HS3\Data\Energy\Energy.hsd
Jan-05 11:49:05 AM Speech Listening for remote speaker connections on port 10401
Jan-05 11:49:05 AM Startup Initializing Speaker Client Interface
Jan-05 11:49:05 AM Startup Start automation engine...
Jan-05 11:49:05 AM Startup Creating ASP.NET application host...
Jan-05 11:49:05 AM Web Server Web Server started on port 80
Jan-05 11:49:05 AM Web Server UPNP Discovery started
Jan-05 11:49:05 AM Web Server Local IP address (subnet) is: 192.168.1.138 (255.255.255.0)
Jan-05 11:49:05 AM Plug-In Finished initializing plug-in Z-Wave
Jan-05 11:49:05 AM Z-Wave 465 Simple AV Control Command Class Control Commands have been loaded successfully.
Jan-05 11:49:05 AM Z-Wave 0 event triggers were loaded from HomeSeer.
Jan-05 11:49:05 AM Z-Wave 0 event actions were loaded from HomeSeer.
Jan-05 11:49:04 AM Z-Wave Database: Opening (Mode=Read Only) up HomeSeer database C:\Program Files (x86)\HomeSeer HS3\Data\Z-Wave\Z-Wave2.db
Jan-05 11:49:04 AM Z-Wave InitIO called, plug-in version 3.0.1.87 is being initialized...
Jan-05 11:49:04 AM Info Plugin Z-Wave has connected. IP:127.0.0.1:60645
Jan-05 11:49:04 AM Startup Initializing Plug-Ins
Jan-05 11:49:04 AM Plug-In Found plug-in: Z-Wave, version: 3.0.1.87
Jan-05 11:49:04 AM Plug-In Found plug-in: HSTouch Server, version: 3.0.0.68
Jan-05 11:49:04 AM Startup Checking for available plug-ins
Jan-05 11:49:04 AM Info Remote plug-in API interface started on port 10400
Jan-05 11:49:04 AM Startup This version of HomeSeer is registered as a HS3STANDARD version.
Jan-05 11:49:04 AM Startup Creating Speaker Client Interface Object...
Jan-05 11:49:04 AM Startup HomeSeer version is: 3.0.0.298
Jan-05 11:49:04 AM Load Config Loading TIMERS...
Jan-05 11:49:04 AM Load Config Loading COUNTERS...
Jan-05 11:49:04 AM Load Config 0 total events loaded.
Jan-05 11:49:04 AM Load Config Loading Events...
Jan-05 11:49:04 AM Load Config Loading Event Groups...
Jan-05 11:49:04 AM Load Config 0 total devices loaded.
Jan-05 11:49:04 AM Database Loading Devices...
Jan-05 11:49:04 AM Warning Configuration database has no devices in it: C:\Program Files (x86)\HomeSeer HS3\Data\HomeSeerData.hsd
Jan-05 11:49:04 AM Database Opening (Mode=Read Only) up HomeSeer database C:\Program Files (x86)\HomeSeer HS3\Data\HomeSeerData.hsd
Jan-05 11:49:04 AM Startup Loading configuration file ...
Jan-05 11:49:04 AM Startup Database SAVE process started.
Jan-05 11:49:04 AM Startup Local voice recognition class started.
Jan-05 11:49:04 AM Startup HSPhone external interface class started.
Jan-05 11:49:04 AM Startup Plug-In Interface class started.
Jan-05 11:49:04 AM Startup E-Mail RECEIVE class started.
Jan-05 11:49:04 AM Startup E-Mail SEND class started.
Jan-05 11:49:04 AM Startup Web server class started.
Jan-05 11:49:04 AM Startup Application interface class started.
Jan-05 11:49:04 AM Startup COM port classes started.
Jan-05 11:49:04 AM Startup Creating Class Objects...
Jan-05 11:49:04 AM Startup
Jan-05 11:49:04 AM Startup ************************************************************ ********************
Jan-05 11:49:04 AM Startup HomeSeer version 3.0.0.298 Edition: HS3 Standard Starting Now
Jan-05 11:49:04 AM Startup ************************************************************ ********************
Jan-05 11:49:04 AM Startup
Jan-05 11:49:04 AM Startup Settings Loaded.
Any help would be greatly appreciated.
-Dave
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