Not all PHL devices updating

[Ltek]

Please see the screencap with Egi data. I have another device using Backitude and it is working, all data gets updated.

Should all device status/info refresh when the mobile app updates are sent?
- do they update if they haven't changed?

Town, Country, Postal code, etc -- not updating at all for 4 days+

[sooty]

Please see the screencap with Egi data. I have another device using Backitude and it is working, all data gets updated.

Should all device status/info refresh when the mobile app updates are sent?
- do they update if they haven't changed?

Town, Country, Postal code, etc -- not updating at all for 4 days+

Have you set the reverse geocode option to ON for the egi user?

Paul..

[Ltek]

Where is that? In Homeseer?

Sent from my SAMSUNG-SM-G935A using Tapatalk

[S-F]

On the root device for your Egi user on the PHLocation tab it's the first check box from the top.

[Ltek]

thx, Backitude had it , Egi did not... btw, what is the Kinect tab?

[S-F]

t btw, what is the Kinect tab?

When you run the Kinect plugin you get that on every device.


F alexa!

[Ltek]

I turned on Reverse Geocode 2 days ago... still have the same problem

[S-F]

Are you using a VNP service?

[Ltek]

Are you using a VNP service?

nope, not using a VPN either ;-)