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    HS3 Pro Keeps Shutting Down

    Hello,

    HS3's been working fine for a few months. I run it on a Win10 PC that's on 24/7. In the past few days, the program seems to be shutting itself down on it's own. I'll come back to the PC and HS3 is no longer running. I'm not that familiar with the log set up but I can't seem to find a log that would capture what is happening.

    Any thoughts? Thanks.

    #2
    I'd look in Windows Event Viewer to see if there are any clues.
    To find it, start typing 'event viewer' in the search box and select the desktop app as soon as it pops up as an alternative.
    Mike____________________________________________________________ __________________
    HS3 Pro Edition 3.0.0.548, NUC i3

    HW: Stargate | NX8e | CAV6.6 | Squeezebox | PCS | WGL 800RF | RFXCOM | Vantage Pro | Green-Eye | Edgeport/8 | Way2Call | Ecobee3 | EtherRain | Ubiquiti

    Comment


      #3
      Thanks for the response. Looks like it shut down last night. Here are the errors. There are six events and the below is from earliest to latest. Looks like it was JowieHue and I do show an update needed for that PlugIn so I will update it and see if that helps.

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      - <System>
      <Provider Name=".NET Runtime" />
      <EventID Qualifiers="0">1026</EventID>
      <Level>2</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2018-06-23T07:58:50.035549400Z" />
      <EventRecordID>3338</EventRecordID>
      <Channel>Application</Channel>
      <Computer>HPPav</Computer>
      <Security />
      </System>
      - <EventData>
      <Data>Application: HSPI_JowiHue.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException at System.Runtime.Remoting.Messaging.LogicalCallContext.Propaga teIncomingHeadersToCallContext(System.Runtime.Remoting.Messa ging.IMessage) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(Syst em.Runtime.Remoting.Proxies.MessageData ByRef, Int32) at HomeSeerAPI.IHSApplication.WriteLog(System.String, System.String) at HSPI_JowiHue.utils.Log(System.String, LogLevel) at HSPI_JowiHue.HueTools.UpdateStatusTimer() at HSPI_JowiHue.HueTools+_Closure$__._Lambda$__R80-3(System.Object) at System.Threading.TimerQueueTimer.CallCallbackInContext(Syste m.Object) at System.Threading.ExecutionContext.RunInternal(System.Threadi ng.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.Execu tionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.TimerQueueTimer.CallCallback() at System.Threading.TimerQueueTimer.Fire() at System.Threading.TimerQueue.FireNextTimers() at System.Threading.TimerQueue.AppDomainTimerCallback()</Data>
      </EventData>
      </Event>

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      - <System>
      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2018-06-23T07:58:50.231545900Z" />
      <EventRecordID>3339</EventRecordID>
      <Channel>Application</Channel>
      <Computer>HPPav</Computer>
      <Security />
      </System>
      - <EventData>
      <Data>HSPI_JowiHue.exe</Data>
      <Data>2.0.2.3</Data>
      <Data>5af1f1ee</Data>
      <Data>mscorlib.ni.dll</Data>
      <Data>4.7.3110.0</Data>
      <Data>5ae8c225</Data>
      <Data>c0000005</Data>
      <Data>00433e72</Data>
      <Data>4494</Data>
      <Data>01d40a9254607663</Data>
      <Data>C:\Program Files (x86)\HomeSeer HS3\HSPI_JowiHue.exe</Data>
      <Data>C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\mscorli b\a5805dd044dd9d13b4349c862f767035\mscorlib.ni.dll</Data>
      <Data>5c0a3d7f-aee6-43c3-b905-e96931cd4d36</Data>
      <Data />
      <Data />
      </EventData>
      </Event>

      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      - <System>
      <Provider Name="Windows Error Reporting" />
      <EventID Qualifiers="0">1001</EventID>
      <Level>4</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2018-06-23T07:58:53.550503600Z" />
      <EventRecordID>3340</EventRecordID>
      <Channel>Application</Channel>
      <Computer>HPPav</Computer>
      <Security />
      </System>
      - <EventData>
      <Data>1527931383357000374</Data>
      <Data>5</Data>
      <Data>CLR20r3</Data>
      <Data>Not available</Data>
      <Data>0</Data>
      <Data>HSPI_JowiHue.exe</Data>
      <Data>2.0.2.3</Data>
      <Data>5af1f1ee</Data>
      <Data>mscorlib</Data>
      <Data>4.7.3110.0</Data>
      <Data>5ae8c225</Data>
      <Data>5b6f</Data>
      <Data>13</Data>
      <Data>System.NullReferenceException</Data>
      <Data />
      <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC76E. tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCC22.tmp.WE RInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCC52.tmp.xm l \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCC50.tmp.cs v \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCCAF.tmp.tx t</Data>
      <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\App Crash_HSPI_JowiHue.exe_f8415591f9b5df974f491d6c521bdae9dfafb 5_e4965090_02c3d355</Data>
      <Data />
      <Data>0</Data>
      <Data>5c0a3d7f-aee6-43c3-b905-e96931cd4d36</Data>
      <Data>268435456</Data>
      <Data>8c69e611d8945573d5344d7f722a4ab6</Data>
      <Data>0</Data>
      </EventData>
      </Event>

      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      - <System>
      <Provider Name="ASP.NET 4.0.30319.0" />
      <EventID Qualifiers="49152">1325</EventID>
      <Level>2</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2018-06-23T08:00:57.340911300Z" />
      <EventRecordID>3341</EventRecordID>
      <Channel>Application</Channel>
      <Computer>HPPav</Computer>
      <Security />
      </System>
      - <EventData>
      <Data>An unhandled exception occurred and the process was terminated. Application ID: 9398e23e Process ID: 2716 Exception: System.OutOfMemoryException Message: Exception of type 'System.OutOfMemoryException' was thrown. StackTrace:</Data>
      </EventData>
      </Event>

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      - <System>
      <Provider Name="ASP.NET 4.0.30319.0" />
      <EventID Qualifiers="49152">1325</EventID>
      <Level>2</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2018-06-23T08:05:15.275594100Z" />
      <EventRecordID>3342</EventRecordID>
      <Channel>Application</Channel>
      <Computer>HPPav</Computer>
      <Security />
      </System>
      - <EventData>
      <Data>An unhandled exception occurred and the process was terminated. Application ID: 9398e23e Process ID: 2716 Exception: System.OutOfMemoryException Message: Exception of type 'System.OutOfMemoryException' was thrown. StackTrace:</Data>
      </EventData>
      </Event>

      Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      - <System>
      <Provider Name=".NET Runtime" />
      <EventID Qualifiers="0">1026</EventID>
      <Level>2</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2018-06-23T08:05:15.276593400Z" />
      <EventRecordID>3343</EventRecordID>
      <Channel>Application</Channel>
      <Computer>HPPav</Computer>
      <Security />
      </System>
      - <EventData>
      <Data>Application: HS3.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.OutOfMemoryException</Data>
      </EventData>
      </Event>

      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      - <System>
      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2018-06-23T08:05:15.745587300Z" />
      <EventRecordID>3344</EventRecordID>
      <Channel>Application</Channel>
      <Computer>HPPav</Computer>
      <Security />
      </System>
      - <EventData>
      <Data>HS3.exe</Data>
      <Data>3.0.0.435</Data>
      <Data>5ada0565</Data>
      <Data>KERNELBASE.dll</Data>
      <Data>10.0.17134.112</Data>
      <Data>c863c6f9</Data>
      <Data>e0434352</Data>
      <Data>0010db52</Data>
      <Data>a9c</Data>
      <Data>01d40a9252ba9036</Data>
      <Data>C:\Program Files (x86)\HomeSeer HS3\HS3.exe</Data>
      <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
      <Data>6cec1c77-1b13-4322-a9ed-159edc4149e4</Data>
      <Data />
      <Data />
      </EventData>
      </Event>

      Comment


        #4
        Originally posted by pcourt View Post
        Thanks for the response. Looks like it shut down last night. Here are the errors. There are six events and the below is from earliest to latest. Looks like it was JowieHue and I do show an update needed for that PlugIn so I will update it and see if that helps.

        <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        - <System>
        <Provider Name=".NET Runtime" />
        <EventID Qualifiers="0">1026</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2018-06-23T07:58:50.035549400Z" />
        <EventRecordID>3338</EventRecordID>
        <Channel>Application</Channel>
        <Computer>HPPav</Computer>
        <Security />
        </System>
        - <EventData>
        <Data>Application: HSPI_JowiHue.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException at System.Runtime.Remoting.Messaging.LogicalCallContext.Propaga teIncomingHeadersToCallContext(System.Runtime.Remoting.Messa ging.IMessage) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(Syst em.Runtime.Remoting.Proxies.MessageData ByRef, Int32) at HomeSeerAPI.IHSApplication.WriteLog(System.String, System.String) at HSPI_JowiHue.utils.Log(System.String, LogLevel) at HSPI_JowiHue.HueTools.UpdateStatusTimer() at HSPI_JowiHue.HueTools+_Closure$__._Lambda$__R80-3(System.Object) at System.Threading.TimerQueueTimer.CallCallbackInContext(Syste m.Object) at System.Threading.ExecutionContext.RunInternal(System.Threadi ng.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.Execu tionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.TimerQueueTimer.CallCallback() at System.Threading.TimerQueueTimer.Fire() at System.Threading.TimerQueue.FireNextTimers() at System.Threading.TimerQueue.AppDomainTimerCallback()</Data>
        </EventData>
        </Event>

        <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        - <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2018-06-23T07:58:50.231545900Z" />
        <EventRecordID>3339</EventRecordID>
        <Channel>Application</Channel>
        <Computer>HPPav</Computer>
        <Security />
        </System>
        - <EventData>
        <Data>HSPI_JowiHue.exe</Data>
        <Data>2.0.2.3</Data>
        <Data>5af1f1ee</Data>
        <Data>mscorlib.ni.dll</Data>
        <Data>4.7.3110.0</Data>
        <Data>5ae8c225</Data>
        <Data>c0000005</Data>
        <Data>00433e72</Data>
        <Data>4494</Data>
        <Data>01d40a9254607663</Data>
        <Data>C:\Program Files (x86)\HomeSeer HS3\HSPI_JowiHue.exe</Data>
        <Data>C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\mscorli b\a5805dd044dd9d13b4349c862f767035\mscorlib.ni.dll</Data>
        <Data>5c0a3d7f-aee6-43c3-b905-e96931cd4d36</Data>
        <Data />
        <Data />
        </EventData>
        </Event>

        - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        - <System>
        <Provider Name="Windows Error Reporting" />
        <EventID Qualifiers="0">1001</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2018-06-23T07:58:53.550503600Z" />
        <EventRecordID>3340</EventRecordID>
        <Channel>Application</Channel>
        <Computer>HPPav</Computer>
        <Security />
        </System>
        - <EventData>
        <Data>1527931383357000374</Data>
        <Data>5</Data>
        <Data>CLR20r3</Data>
        <Data>Not available</Data>
        <Data>0</Data>
        <Data>HSPI_JowiHue.exe</Data>
        <Data>2.0.2.3</Data>
        <Data>5af1f1ee</Data>
        <Data>mscorlib</Data>
        <Data>4.7.3110.0</Data>
        <Data>5ae8c225</Data>
        <Data>5b6f</Data>
        <Data>13</Data>
        <Data>System.NullReferenceException</Data>
        <Data />
        <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC76E. tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCC22.tmp.WE RInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCC52.tmp.xm l \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCC50.tmp.cs v \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCCAF.tmp.tx t</Data>
        <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\App Crash_HSPI_JowiHue.exe_f8415591f9b5df974f491d6c521bdae9dfafb 5_e4965090_02c3d355</Data>
        <Data />
        <Data>0</Data>
        <Data>5c0a3d7f-aee6-43c3-b905-e96931cd4d36</Data>
        <Data>268435456</Data>
        <Data>8c69e611d8945573d5344d7f722a4ab6</Data>
        <Data>0</Data>
        </EventData>
        </Event>

        - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        - <System>
        <Provider Name="ASP.NET 4.0.30319.0" />
        <EventID Qualifiers="49152">1325</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2018-06-23T08:00:57.340911300Z" />
        <EventRecordID>3341</EventRecordID>
        <Channel>Application</Channel>
        <Computer>HPPav</Computer>
        <Security />
        </System>
        - <EventData>
        <Data>An unhandled exception occurred and the process was terminated. Application ID: 9398e23e Process ID: 2716 Exception: System.OutOfMemoryException Message: Exception of type 'System.OutOfMemoryException' was thrown. StackTrace:</Data>
        </EventData>
        </Event>

        <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        - <System>
        <Provider Name="ASP.NET 4.0.30319.0" />
        <EventID Qualifiers="49152">1325</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2018-06-23T08:05:15.275594100Z" />
        <EventRecordID>3342</EventRecordID>
        <Channel>Application</Channel>
        <Computer>HPPav</Computer>
        <Security />
        </System>
        - <EventData>
        <Data>An unhandled exception occurred and the process was terminated. Application ID: 9398e23e Process ID: 2716 Exception: System.OutOfMemoryException Message: Exception of type 'System.OutOfMemoryException' was thrown. StackTrace:</Data>
        </EventData>
        </Event>

        Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        - <System>
        <Provider Name=".NET Runtime" />
        <EventID Qualifiers="0">1026</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2018-06-23T08:05:15.276593400Z" />
        <EventRecordID>3343</EventRecordID>
        <Channel>Application</Channel>
        <Computer>HPPav</Computer>
        <Security />
        </System>
        - <EventData>
        <Data>Application: HS3.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.OutOfMemoryException</Data>
        </EventData>
        </Event>

        - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        - <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2018-06-23T08:05:15.745587300Z" />
        <EventRecordID>3344</EventRecordID>
        <Channel>Application</Channel>
        <Computer>HPPav</Computer>
        <Security />
        </System>
        - <EventData>
        <Data>HS3.exe</Data>
        <Data>3.0.0.435</Data>
        <Data>5ada0565</Data>
        <Data>KERNELBASE.dll</Data>
        <Data>10.0.17134.112</Data>
        <Data>c863c6f9</Data>
        <Data>e0434352</Data>
        <Data>0010db52</Data>
        <Data>a9c</Data>
        <Data>01d40a9252ba9036</Data>
        <Data>C:\Program Files (x86)\HomeSeer HS3\HS3.exe</Data>
        <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
        <Data>6cec1c77-1b13-4322-a9ed-159edc4149e4</Data>
        <Data />
        <Data />
        </EventData>
        </Event>
        Out of that you have two things going on.

        1. JowiHue plugin is having an issue. You should post this over in the JowiHue forum for Wim to take a look into.

        2. HS3 ran out of memory which caused the shutdown

        Code:
        <Data>An unhandled exception occurred and the process was terminated. Application ID: 9398e23e Process ID: 2716 Exception: System.OutOfMemoryException Message: Exception of type 'System.OutOfMemoryException' was thrown. StackTrace:</Data>
        What version of HS3 are you running? One of the beta's had an increase in memory usage that is still being looked at. If running a beta you may want to post in the beta thread.

        Either way get HS support to look at this.

        Comment


          #5
          I will do that thanks. And I'm not running a Beta or anything.

          Comment

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