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Can't get Smartstick+ to work on MS Server 2012 R2

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    Can't get Smartstick+ to work on MS Server 2012 R2

    Hey guys I have HS3 installed on a MS Server 2012 R2 VM (using vmware esxi 6.5) on my Cisco C220 server. My first line of business was to get z-wave setup so I purchased a Smartstick+. I installed the drivers and see that the UZB shows up and is working in device manager but when I try to enable the Smartstick+ in HS3's controller management I keep getting the error "Trouble. The interface is experiencing trouble initializing. Click to take this interface/controller offline (it will not be usable.)" If I click it and try to initialize it again it does the same thing. Here is the log:


    Jan-05 11:52:40 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).

    Jan-05 11:52:20 AM Z-Wave Smartstick+: Getting node information from controller...

    Jan-05 11:52:18 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).

    Jan-05 11:52:05 AM Z-Wave Smartstick+: Getting node information from controller...

    Jan-05 11:52:02 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).

    Jan-05 11:51:42 AM Z-Wave Smartstick+: Getting node information from controller...

    Jan-05 11:51:40 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).

    Jan-05 11:51:20 AM Z-Wave Smartstick+: Getting node information from controller...

    Jan-05 11:51:18 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).

    Jan-05 11:51:11 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).

    Jan-05 11:51:06 AM Z-Wave Smartstick+: Getting node information from controller...

    Jan-05 11:51:06 AM Z-Wave Smartstick+: The Z-Wave API Execution Thread was Started or Restarted.

    Jan-05 11:51:04 AM Z-Wave Smartstick+: The Z-Wave Command Execution Thread was Started or Restarted.

    Jan-05 11:51:04 AM Z-Wave Smartstick+: ----------------------------------------------------------------------

    Jan-05 11:51:04 AM Z-Wave Initializing Z-Wave interface Smartstick+ (HomeSeer SmartStick +) on COM4

    Jan-05 11:51:04 AM Z-Wave Smartstick+: ----------------------------------------------------------------------

    Jan-05 11:51:04 AM Z-Wave Smartstick+: ============================================================ ==========

    Jan-05 11:51:00 AM Z-Wave Smartstick+: Exiting COM Device Thread

    Jan-05 11:50:51 AM Z-Wave Smartstick+: Getting node information from controller...

    Jan-05 11:50:49 AM Z-Wave Error Smartstick+: The Smartstick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).

    Jan-05 11:50:37 AM Z-Wave Smartstick+: Getting node information from controller...

    Jan-05 11:50:37 AM Z-Wave Smartstick+: The Z-Wave API Execution Thread was Started or Restarted.

    Jan-05 11:50:35 AM Z-Wave Smartstick+: The Z-Wave Command Execution Thread was Started or Restarted.

    Jan-05 11:50:35 AM Z-Wave Smartstick+: ----------------------------------------------------------------------

    Jan-05 11:50:35 AM Z-Wave Initializing Z-Wave interface Smartstick+ (HomeSeer SmartStick +) on COM4

    Jan-05 11:50:35 AM Z-Wave Smartstick+: ----------------------------------------------------------------------

    Jan-05 11:50:35 AM Z-Wave Smartstick+: ============================================================ ==========

    Jan-05 11:49:37 AM TTS Speak ():Welcome to Home-Seer

    Jan-05 11:49:08 AM Web Server Web Server authorized local login successful from: 192.168.1.138 User: default

    Jan-05 11:49:06 AM Info System connected to MyHomeSeer Service successfully.

    Jan-05 11:49:06 AM Z-Wave ************************************************************ *******************

    Jan-05 11:49:06 AM Z-Wave STARTUP COMPLETE: All configured interfaces were successfully initialized.

    Jan-05 11:49:06 AM Z-Wave ************************************************************ *******************

    Jan-05 11:49:06 AM Info System connected to MyHomeSeer Service, waiting for acknowledge...

    Jan-05 11:49:06 AM Startup Start up complete.

    Jan-05 11:49:06 AM Startup HSSentry is disabled in Setup, sentry will not be started.

    Jan-05 11:49:06 AM Startup (Startup.vb script) No speaker clients detected, waiting up to 30 seconds for any to connect...

    Jan-05 11:49:06 AM Startup (Startup.vb script) Scripting is OK and is now running Startup.vb

    Jan-05 11:49:06 AM Startup Starting Event Scheduler...

    Jan-05 11:49:05 AM Startup Running the startup script Startup.vb

    Jan-05 11:49:05 AM Info Starting speaker client...

    Jan-05 11:49:05 AM Startup Starting DDNS service...

    Jan-05 11:49:05 AM Startup Updater services starting...

    Jan-05 11:49:05 AM Database Opening (Mode=Read/Write) up HomeSeer Energy database C:\Program Files (x86)\HomeSeer HS3\Data\Energy\Energy.hsd

    Jan-05 11:49:05 AM Speech Listening for remote speaker connections on port 10401

    Jan-05 11:49:05 AM Startup Initializing Speaker Client Interface

    Jan-05 11:49:05 AM Startup Start automation engine...

    Jan-05 11:49:05 AM Startup Creating ASP.NET application host...

    Jan-05 11:49:05 AM Web Server Web Server started on port 80

    Jan-05 11:49:05 AM Web Server UPNP Discovery started

    Jan-05 11:49:05 AM Web Server Local IP address (subnet) is: 192.168.1.138 (255.255.255.0)

    Jan-05 11:49:05 AM Plug-In Finished initializing plug-in Z-Wave

    Jan-05 11:49:05 AM Z-Wave 465 Simple AV Control Command Class Control Commands have been loaded successfully.

    Jan-05 11:49:05 AM Z-Wave 0 event triggers were loaded from HomeSeer.

    Jan-05 11:49:05 AM Z-Wave 0 event actions were loaded from HomeSeer.

    Jan-05 11:49:04 AM Z-Wave Database: Opening (Mode=Read Only) up HomeSeer database C:\Program Files (x86)\HomeSeer HS3\Data\Z-Wave\Z-Wave2.db

    Jan-05 11:49:04 AM Z-Wave InitIO called, plug-in version 3.0.1.87 is being initialized...

    Jan-05 11:49:04 AM Info Plugin Z-Wave has connected. IP:127.0.0.1:60645

    Jan-05 11:49:04 AM Startup Initializing Plug-Ins

    Jan-05 11:49:04 AM Plug-In Found plug-in: Z-Wave, version: 3.0.1.87

    Jan-05 11:49:04 AM Plug-In Found plug-in: HSTouch Server, version: 3.0.0.68

    Jan-05 11:49:04 AM Startup Checking for available plug-ins

    Jan-05 11:49:04 AM Info Remote plug-in API interface started on port 10400

    Jan-05 11:49:04 AM Startup This version of HomeSeer is registered as a HS3STANDARD version.

    Jan-05 11:49:04 AM Startup Creating Speaker Client Interface Object...

    Jan-05 11:49:04 AM Startup HomeSeer version is: 3.0.0.298

    Jan-05 11:49:04 AM Load Config Loading TIMERS...

    Jan-05 11:49:04 AM Load Config Loading COUNTERS...

    Jan-05 11:49:04 AM Load Config 0 total events loaded.

    Jan-05 11:49:04 AM Load Config Loading Events...

    Jan-05 11:49:04 AM Load Config Loading Event Groups...

    Jan-05 11:49:04 AM Load Config 0 total devices loaded.

    Jan-05 11:49:04 AM Database Loading Devices...

    Jan-05 11:49:04 AM Warning Configuration database has no devices in it: C:\Program Files (x86)\HomeSeer HS3\Data\HomeSeerData.hsd

    Jan-05 11:49:04 AM Database Opening (Mode=Read Only) up HomeSeer database C:\Program Files (x86)\HomeSeer HS3\Data\HomeSeerData.hsd

    Jan-05 11:49:04 AM Startup Loading configuration file ...

    Jan-05 11:49:04 AM Startup Database SAVE process started.

    Jan-05 11:49:04 AM Startup Local voice recognition class started.

    Jan-05 11:49:04 AM Startup HSPhone external interface class started.

    Jan-05 11:49:04 AM Startup Plug-In Interface class started.

    Jan-05 11:49:04 AM Startup E-Mail RECEIVE class started.

    Jan-05 11:49:04 AM Startup E-Mail SEND class started.

    Jan-05 11:49:04 AM Startup Web server class started.

    Jan-05 11:49:04 AM Startup Application interface class started.

    Jan-05 11:49:04 AM Startup COM port classes started.

    Jan-05 11:49:04 AM Startup Creating Class Objects...

    Jan-05 11:49:04 AM Startup

    Jan-05 11:49:04 AM Startup ************************************************************ ********************

    Jan-05 11:49:04 AM Startup HomeSeer version 3.0.0.298 Edition: HS3 Standard Starting Now

    Jan-05 11:49:04 AM Startup ************************************************************ ********************

    Jan-05 11:49:04 AM Startup

    Jan-05 11:49:04 AM Startup Settings Loaded.



    Any help would be greatly appreciated.

    -Dave

    #2
    I'm having the same issue, only on a Windows 7 machine with no VMs running. Anyone have any advice?

    Current Date/Time: 1/31/2017 12:16:43 PM
    HomeSeer Version: HS3 Pro Edition 3.0.0.298
    Operating System: Microsoft Windows 7 Home Premium - Work Station
    System Uptime: 0 Days 18 Hours 57 Minutes 21 Seconds
    IP Address: 10.0.0.7
    Number of Devices: 0
    Number of Events: 1
    Available Threads: 800

    Enabled Plug-Ins
    3.0.0.68: HSTouch Server
    3.0.1.87: Z-Wave


    Jan-31 12:16:41 PM Z-Wave ZWave Interface: Getting node information from controller...
    Jan-31 12:16:40 PM Z-Wave Error ZWave Interface: The ZWave Interface interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).
    Jan-31 12:16:21 PM Z-Wave ZWave Interface: Getting node information from controller...
    Jan-31 12:16:20 PM Z-Wave Error ZWave Interface: The ZWave Interface interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).
    Jan-31 12:16:20 PM Z-Wave ZWave Interface: Getting node information from controller...
    Jan-31 12:16:19 PM Z-Wave Error ZWave Interface: The ZWave Interface interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).
    Jan-31 12:15:57 PM Z-Wave ZWave Interface: Getting node information from controller...
    Jan-31 12:15:57 PM Z-Wave ZWave Interface: The Z-Wave API Execution Thread was Started or Restarted.
    Jan-31 12:15:57 PM Z-Wave ZWave Interface: The Z-Wave Command Execution Thread was Started or Restarted.
    Jan-31 12:15:57 PM Z-Wave ZWave Interface: ----------------------------------------------------------------------
    Jan-31 12:15:57 PM Z-Wave Initializing Z-Wave interface ZWave Interface (HomeSeer SmartStick +) on COM8
    Jan-31 12:15:57 PM Z-Wave ZWave Interface: ----------------------------------------------------------------------
    Jan-31 12:15:57 PM Z-Wave ZWave Interface: ============================================================ ==========

    Comment


      #3
      Same problem here. I'm on windows 7 as well. Just started happening and no matter what (reboot, new usb ports, different zwave plugin version, etc) it doesn't want to come back. Is this thing done?

      Just repeats non-stop...

      Code:
      Mar-14 4:53:45 PM	 	Z-Wave Error	SmartStick+: The SmartStick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).
      Mar-14 4:53:22 PM	 	Z-Wave	SmartStick+: Getting node information from controller...

      Comment


        #4
        Update:

        Got it working by plugging into a powered usb hub instead. I'm guessing there is not enough juice on the direct usb connection.


        Originally posted by Silentcossack View Post
        Same problem here. I'm on windows 7 as well. Just started happening and no matter what (reboot, new usb ports, different zwave plugin version, etc) it doesn't want to come back. Is this thing done?

        Just repeats non-stop...

        Code:
        Mar-14 4:53:45 PM	 	Z-Wave Error	SmartStick+: The SmartStick+ interface did not respond to the request for the HomeID and Node - it may be disconnected or malfunctioning (2).
        Mar-14 4:53:22 PM	 	Z-Wave	SmartStick+: Getting node information from controller...

        Comment

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