Lost Connection to all Z-Wave Nodes

[meofleur]

I recently partially lost a connection to my Z-Wave Nodes. I can turn things on/off, but usually need to send multiple commands before the device responds. Multiple brands of lights switches/sensors. If I turn on a light, it doesn't say it's ON, it shows device unknown. If I try to do an Optimize, I get every node saying: "Done. The optimization was not executed as the node cannot be reached." However, return paths are shown. Even nodes that are 10 feet away from my Z-Wave controller Z-troller).

Everything was working fine until about 2 weeks ago. Recently updated HS3, but no new devices added or other changes.

If I go to a specific device and audit the node or test connectivity, it fails. But I still get occasional updates and I can turn devices on/off (just not responding well).

Any ideas? Have restarted everything multiple times - here's my startup log:

3/24/2016 11:01:21 AM ~!~Startup~!~Settings Loaded.
3/24/2016 11:01:26 AM ~!~Startup~!~
3/24/2016 11:01:26 AM ~!~Startup~!~*********************************************** *********************************
3/24/2016 11:01:26 AM ~!~Startup~!~ HomeSeer version 3.0.0.258 Edition: HS3 Pro Starting Now
3/24/2016 11:01:26 AM ~!~Startup~!~*********************************************** *********************************
3/24/2016 11:01:26 AM ~!~Startup~!~
3/24/2016 11:01:27 AM ~!~Startup~!~Creating Class Objects...
3/24/2016 11:01:27 AM ~!~Startup~!~COM port classes started.
3/24/2016 11:01:27 AM ~!~Startup~!~Application interface class started.
3/24/2016 11:01:27 AM ~!~Startup~!~Web server class started.
3/24/2016 11:01:27 AM ~!~Startup~!~E-Mail SEND class started.
3/24/2016 11:01:27 AM ~!~Startup~!~E-Mail RECEIVE class started.
3/24/2016 11:01:27 AM ~!~Startup~!~Plug-In Interface class started.
3/24/2016 11:01:27 AM ~!~Startup~!~HSPhone external interface class started.
3/24/2016 11:01:27 AM ~!~Startup~!~Local voice recognition class started.
3/24/2016 11:01:27 AM ~!~Startup~!~Database SAVE process started.
3/24/2016 11:01:27 AM ~!~Startup~!~Loading configuration file ...
3/24/2016 11:01:27 AM ~!~Database~!~Opening (Mode=Read Only) up HomeSeer database C:\Program Files\HomeSeer HS3\Data\Clark Party House_converted.hsd
3/24/2016 11:01:28 AM ~!~Database~!~Loading Devices...
3/24/2016 11:01:28 AM ~!~Load Config~!~91 total devices loaded.
3/24/2016 11:01:28 AM ~!~Load Config~!~Loading Event Groups...
3/24/2016 11:01:28 AM ~!~Load Config~!~Loading Events...
3/24/2016 11:01:28 AM ~!~Error~!~DeSerializing object (byte): There was an error deserializing the OrderedDictionary. The ArrayList does not contain DictionaryEntries. Source=System
3/24/2016 11:01:28 AM ~!~Load Config~!~37 total events loaded.
3/24/2016 11:01:28 AM ~!~Load Config~!~Loading COUNTERS...
3/24/2016 11:01:28 AM ~!~Load Config~!~Loading TIMERS...
3/24/2016 11:01:28 AM ~!~Startup~!~HomeSeer version is: 3.0.0.258
3/24/2016 11:01:28 AM ~!~Startup~!~Creating Speaker Client Interface Object...
3/24/2016 11:01:28 AM ~!~Startup~!~This version of HomeSeer is registered as a HS3PRO version.
3/24/2016 11:01:29 AM ~!~Info~!~Remote plug-in API interface started on port 10400
3/24/2016 11:01:29 AM ~!~Startup~!~Checking for available plug-ins
3/24/2016 11:01:29 AM ~!~Plug-In~!~Found plug-in: HSTouch Server, version: 3.0.0.75
3/24/2016 11:01:30 AM ~!~Plug-In~!~Found plug-in: RFXCOM, version: 30.0.0.29
3/24/2016 11:01:31 AM ~!~Plug-In~!~Found plug-in: Z-Wave, version: 3.0.1.25
3/24/2016 11:01:31 AM ~!~Startup~!~Initializing Plug-Ins
3/24/2016 11:01:32 AM ~!~Info~!~Plugin HSTouch Server has connected. IP:127.0.0.1:1041
3/24/2016 11:01:32 AM ~!~Plug-In~!~Finished initializing plug-in HSTouch Server
3/24/2016 11:01:35 AM ~!~Info~!~Plugin RFXCOM has connected. IP:127.0.0.1:1053
3/24/2016 11:01:37 AM ~!~RFXCOM~!~29 (InitIO) RFXCOM version is:30.0.0.29
3/24/2016 11:01:40 AM ~!~RFXCOM~!~29 (InitTRX) Connect Transceiver #1 on COM9
3/24/2016 11:01:40 AM ~!~Plug-In~!~Finished initializing plug-in RFXCOM
3/24/2016 11:01:43 AM ~!~Info~!~Plugin Z-Wave has connected. IP:127.0.0.1:1070
3/24/2016 11:01:43 AM ~!~Z-Wave~!~InitIO called, plug-in version 3.0.1.25 is being initialized...
3/24/2016 11:01:43 AM ~!~Z-Wave~!~Database: Opening (Mode=Read Only) up HomeSeer database C:\Program Files\HomeSeer HS3\Data\Z-Wave\Z-Wave2.db
3/24/2016 11:01:45 AM ~!~Z-Wave~!~Loading Z-Wave Network Objects...
3/24/2016 11:01:45 AM ~!~Z-Wave~!~1 total Z-Wave Network Objects loaded.
3/24/2016 11:01:46 AM ~!~Z-Wave~!~Loading Z-Wave Data Objects...
3/24/2016 11:01:46 AM ~!~Z-Wave~!~1 Networks were restored from the data in the database... Building data connections.
3/24/2016 11:01:46 AM ~!~Z-Wave~!~Network 003D1D00 has 78 device data elements.
3/24/2016 11:01:46 AM ~!~Z-Wave~!~78 total Z-Wave Data Objects loaded.
3/24/2016 11:01:46 AM ~!~Z-Wave~!~0 event triggers were loaded from HomeSeer.
3/24/2016 11:01:46 AM ~!~Z-Wave~!~0 event actions were loaded from HomeSeer.
3/24/2016 11:01:46 AM ~!~Plug-In~!~Finished initializing plug-in Z-Wave
3/24/2016 11:01:46 AM ~!~Z-Wave~!~Z-Wave Remote: ============================================================ ==========
3/24/2016 11:01:46 AM ~!~Z-Wave~!~Z-Wave Remote: ----------------------------------------------------------------------
3/24/2016 11:01:46 AM ~!~Z-Wave~!~Initializing Z-Wave interface Z-Wave Remote (HomeSeer Z-Troller) on COM1
3/24/2016 11:01:46 AM ~!~Z-Wave~!~Z-Wave Remote: ----------------------------------------------------------------------
3/24/2016 11:01:47 AM ~!~Z-Wave~!~Z-Wave Remote: The Z-Wave Command Execution Thread was Started or Restarted.
3/24/2016 11:02:00 AM ~!~Z-Wave~!~Z-Wave Remote: The Z-Wave API Execution Thread was Started or Restarted.
3/24/2016 11:02:00 AM ~!~Z-Wave~!~Z-Wave Remote: Getting node information from controller...
3/24/2016 11:02:00 AM ~!~Z-Wave~!~Z-Wave Remote: Controller Manufacturer: UNKNOWN, ID=0xFF, Type=0x8
3/24/2016 11:02:00 AM ~!~Z-Wave~!~Z-Wave Remote: Controller firmware version: 0.191
3/24/2016 11:02:01 AM ~!~Web Server~!~Local IP address (subnet) is: 192.168.0.130 (255.255.255.0)
3/24/2016 11:02:01 AM ~!~Web Server~!~UPNP Discovery started
3/24/2016 11:02:01 AM ~!~Web Server~!~Web Server started on port 80
3/24/2016 11:02:02 AM ~!~Startup~!~Creating ASP.NET application host...
3/24/2016 11:02:02 AM ~!~Z-Wave~!~Z-Wave Remote: Z-Wave services for the SECURITY COMMAND CLASS were successfully started.
3/24/2016 11:02:02 AM ~!~Z-Wave~!~Z-Wave Remote: Z-Wave Serial API version: 4
3/24/2016 11:02:02 AM ~!~Z-Wave~!~Z-Wave Remote: Z-Wave interface node ID: 1, Home ID: 003D1D00
3/24/2016 11:02:02 AM ~!~Z-Wave~!~Z-Wave Remote: Found 25 Z-Wave nodes in interface node ID 1 (Z-Wave Remote)
3/24/2016 11:02:02 AM ~!~Z-Wave~!~Z-Wave Remote: Z-Wave PC Controller Library Version: Z-Wave 3.28 (ZDK 5.03)
3/24/2016 11:02:02 AM ~!~Z-Wave~!~Z-Wave Remote: Z-Wave PC Controller is Type: Installer
3/24/2016 11:02:02 AM ~!~Z-Wave~!~Z-Wave Remote: ............................................................ ..........
3/24/2016 11:02:02 AM ~!~Z-Wave~!~Z-Wave Remote: .............................. FINISHED ..............................
3/24/2016 11:02:02 AM ~!~Z-Wave~!~Z-Wave Remote: ............................................................ ..........
3/24/2016 11:02:05 AM ~!~Z-Wave~!~***************************************************** **************************
3/24/2016 11:02:06 AM ~!~Z-Wave~!~ STARTUP COMPLETE: All configured interfaces were successfully initialized.
3/24/2016 11:02:06 AM ~!~Z-Wave~!~***************************************************** **************************
3/24/2016 11:02:12 AM ~!~Startup~!~Start automation engine...
3/24/2016 11:02:12 AM ~!~Startup~!~Initializing Speaker Client Interface
3/24/2016 11:02:12 AM ~!~Speech~!~Listening for remote speaker connections on port 10401
3/24/2016 11:02:13 AM ~!~Database~!~Opening (Mode=Read/Write) up HomeSeer Energy database C:\Program Files\HomeSeer HS3\Data\Energy\Energy.hsd
3/24/2016 11:02:14 AM ~!~Startup~!~Updater services starting...
3/24/2016 11:02:14 AM ~!~Startup~!~Starting DDNS service...
3/24/2016 11:02:14 AM ~!~Info~!~Starting speaker client...

[NicolaiL]

Have you tried to restart the ZWave interface and/or HomeSeer3 ?

What ZWave controller are you using?

[meofleur]

Z-Troller. Is it possible it's being flaky/failing? I hate to buy a new one just on a whim...

[meofleur]

I've restarted everything multiple times.

[cerjzc]

Do you have batteries in it? If so unplug it from power and pull the batteries out then reconnect it leaving the batteries out and see if that helps.

Jeff

[meofleur]

will try tonight - thank you.

[meofleur]

That worked great. As soon as I removed the batteries and reset it, everything started working great, all nodes could be reached and respond. Thanks for the help. Now put the batteries back in and enjoy again...

[cerjzc]

You will find several posts about leaving the batteries out and you will have less problems. In fact I think HS suggests leaving them out. I always ran them with the batteries in, but I will say it was one of my worst troubleshooting experiences because I couldn't figure out what was going on and turned out I just needed to leave them out and unpowered for a few minutes. I no longer use my ztrollers, but did 99% of the time have the batteries in. So you might try it again with the batteries, but if you run into issues with it again try running for a while with the batteries out and see if that cures the problem.

Jeff