Connectivity problems

[cjohlandt]

Hello,

I'm getting frequent error messages in the logs that the plugin failed to retrieve thermostat data and server unavailable (see below). When I go to the mytotalcomfortconnect.com website, I'm also getting occasional "The service is unavailable" messages. Is anyone else having problems with connectivity?

Dec-07 11:11:02 PM Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
Dec-07 11:11:02 PM Honeywell WiFi Thermostat Error retrieving data for device 21867: The remote server returned an error: (503) Server Unavailable.
Dec-07 11:10:59 PM Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
Dec-07 11:10:59 PM Honeywell WiFi Thermostat Error retrieving data for device 30475: The remote server returned an error: (503) Server Unavailable.
Dec-07 11:10:56 PM Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
Dec-07 11:10:56 PM Honeywell WiFi Thermostat Error retrieving data for device 31108: The remote server returned an error: (503) Server Unavailable.
Dec-07 11:10:48 PM Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
Dec-07 11:10:48 PM Honeywell WiFi Thermostat Error retrieving data for device 2356821: The remote server returned an error: (503) Server Unavailable.

Thanks.
-Chris

[shill]

How frequently does that happen? Every five minutes or several times a day?

I know I get the occasional failure, but rarely is it for more than one update at a time. Normally it's a 500 error, though, not a 503.

[prnorton]

I have the 503 error four times in the past hour.

[cjohlandt]

The 503's were pretty consistent over night - multiple per hour, varying time deltas. This morning, I have the following mix of errors:

Dec-08 12:41:18 PM Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
Dec-08 12:41:18 PM Honeywell WiFi Thermostat Error retrieving data for device 21867: The remote server returned an error: (403) Forbidden.

Dec-08 11:50:39 AM Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
Dec-08 11:50:39 AM Honeywell WiFi Thermostat Error retrieving data for device 21867: The remote server returned an error: (500) Internal Server Error.

Dec-08 11:35:16 AM Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
Dec-08 11:35:16 AM Honeywell WiFi Thermostat Error retrieving data for device 2356858: The remote server returned an error: (403) Forbidden.

Dec-08 10:34:33 AM Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
Dec-08 10:34:33 AM Honeywell WiFi Thermostat Error retrieving data for device 31108: Unexpected character encountered while parsing value: . Path '', line 0, position 0.

Dec-08 9:54:01 AM Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
Dec-08 9:54:01 AM Honeywell WiFi Thermostat Error retrieving data for device 31108: The remote server returned an error: (403) Forbidden.

Dec-08 8:43:02 AM Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
Dec-08 8:43:02 AM Honeywell WiFi Thermostat Error retrieving data for device 2356858: The remote server returned an error: (403) Forbidden.

-Chris