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    PLM no longer communicating with devices

    Hi, I noticed recently that HS was no longer responding to commands from devices. Today, I did a "Test Comms" with all devices on the network, and every device failed after 4 tries.

    It looks like the plugin is connected to the PLM just fine, and sending commands works fine. It seems like the PLM is not receiving a response from any of the devices. Is there more testing I can do to determine if this is an issue with the plugin or with the PLM itself?

    Here's a log example from the tests:

    Code:
    Dec-15 4:29:06 PM	 	Insteon	Pinging Insteon device 1A.4B.65
    Dec-15 4:29:06 PM	 	Insteon	Did not get a ping response from Insteon device Outside Flood Lights (1A.4B.65)
    Dec-15 4:29:01 PM	 	Insteon	Pinging Insteon device 1A.4B.65
    Dec-15 4:29:01 PM	 	Insteon	Did not get a ping response from Insteon device Outside Flood Lights (1A.4B.65)
    Dec-15 4:28:55 PM	 	Insteon	Pinging Insteon device 1A.4B.65
    Dec-15 4:28:55 PM	 	Insteon	Did not get a ping response from Insteon device Master Bedroom Tabletop Keypad (19.31.C7)
    Dec-15 4:28:50 PM	 	Insteon	Pinging Insteon device 19.31.C7
    Dec-15 4:28:50 PM	 	Insteon	Did not get a ping response from Insteon device Master Bedroom Tabletop Keypad (19.31.C7)
    If I try to turn a device on or off this is what the plugin outputs:

    Code:
    Dec-15 5:10:23 PM	 	Insteon	Setting value for 1B.27.A3:1
    Dec-15 5:10:23 PM	 	Insteon	Did not receive a response from Kitchen Overheads (1B.27.A3). Try #5 failed.
    Dec-15 5:10:17 PM	 	Insteon	..Got RF PLM Response 02 62 1B 27 A3 0F 13 00 06
    Dec-15 5:10:17 PM	 	Insteon	Did not receive a response from Kitchen Overheads (1B.27.A3). Try #4 failed.
    Dec-15 5:10:17 PM	 	Insteon	Sending command 02 62 1B 27 A3 0F 13 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    Dec-15 5:10:12 PM	 	Insteon	..Got RF PLM Response 02 62 1B 27 A3 0F 13 00 06
    Dec-15 5:10:12 PM	 	Insteon	Did not receive a response from Kitchen Overheads (1B.27.A3). Try #3 failed.
    Dec-15 5:10:12 PM	 	Insteon	Sending command 02 62 1B 27 A3 0F 13 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    Dec-15 5:10:06 PM	 	Insteon	..Got RF PLM Response 02 62 1B 27 A3 0F 13 00 06
    Dec-15 5:10:06 PM	 	Insteon	Did not receive a response from Kitchen Overheads (1B.27.A3). Try #2 failed.
    Dec-15 5:10:06 PM	 	Insteon	Sending command 02 62 1B 27 A3 0F 13 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    Dec-15 5:10:01 PM	 	Insteon	..Got RF PLM Response 02 62 1B 27 A3 0F 13 00 06
    Dec-15 5:10:01 PM	 	Insteon	Did not receive a response from Kitchen Overheads (1B.27.A3). Try #1 failed.
    Dec-15 5:10:01 PM	 	Insteon	Sending command 02 62 1B 27 A3 0F 13 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    Dec-15 5:09:55 PM	 	Insteon	..Got RF PLM Response 02 62 1B 27 A3 0F 13 00 06
    Dec-15 5:09:55 PM	 	Insteon	Sending command 02 62 1B 27 A3 0F 13 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    Dec-15 5:09:55 PM	 	Insteon	Setting status and value for device 1B.27.A3:1. Old status:100 Old Value:100, New Status:3 New Value:0
    Dec-15 5:09:55 PM	 	Insteon	CAPIControl: Label=Off, Value=0, ControlType=Button
    Here's my system specs:

    HomeSeer Version: HS3 Pro Edition 3.0.0.368 (Windows)

    Insteon Plugin Version: 3.0.5.37

    PLM: 2413U V2.1 1517 (Firmware Version 9E)

    You have 33 internal Insteon device(s) registered in the system, 0 external device(s), and 9 group(s).
    These devices and groups currently consume 128 link database entries in your interface.*
    You have 227 unused outbound link addresses out of 254 total available.
    Last edited by bphillips; December 16, 2017, 03:50 AM.

    #2
    holiday lights might be causing a problem. unplug any new equipment you recently plugged in and retest. there are other threads in this forum about comm issues and noisy devices that will give you some diagnostic ideas
    Mark

    HS3 Pro 4.2.19.5
    Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
    Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
    Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

    Comment


      #3
      We don't have any holiday lights put up yet, and I don't think I've introduced any new electronic devices in my home since well before this issue started occuring. Could it be an issue with the PLM? Transmit works fine but receiving doesn't work so well.

      Comment


        #4
        Originally posted by bphillips View Post
        ... Could it be an issue with the PLM? Transmit works fine but receiving doesn't work so well.
        Yes. Try "Reset and Reprogram Interface" from the Insteon screen. If this works, it means that the FLASH memory in the PLM was somehow corrupted. It receives the messages from the devices, but doesn't realize those messages are for it.

        If this works, you may find that this happens again randomly till the PLM fails completely. You may want to go ahead and order a replacement now.

        Comment


          #5
          I tried doing a reset/reprogram but that did not work. I ended up shutting everything down and cutting power to the house completely for about 5 minutes. That seemed to fix all the issues I was having as the PLM is working normally now. I bought an extra PLM just in-case.

          Comment


            #6
            Glad its working.
            Mark

            HS3 Pro 4.2.19.5
            Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
            Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
            Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

            Comment

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