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BLLock (3P) Discussion of BLLock plug-in

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  #1  
Old January 12th, 2018, 01:49 PM
Tomadoggy Tomadoggy is offline
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Real time log not available

My HS3 is on a Windows 10 server, but I cannot see the real time log. When selecting this tab, even after waiting for 20 minutes, activity spinner on browser tab just keeps spinning. Log never shows up.

On a related note I would really like to pull a list of lock/unlock events from the log into HSTouch so I can see at a glance who unlocked/other manual unlock events etc. Is there any means to accomplish this?
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  #2  
Old January 12th, 2018, 05:00 PM
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Blade Blade is offline
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I just tried it on a windows 10 machine here and it loaded up
Do you get any errors?
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  #3  
Old January 12th, 2018, 06:24 PM
Tomadoggy Tomadoggy is offline
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No Errors

Quote:
Originally Posted by Blade View Post
I just tried it on a windows 10 machine here and it loaded up
Do you get any errors?
No errors, just a time out in the browser window that states:

Timeout from host, source IP: xx.xxx.xxx.xxx

Also no log entries related to BLLock
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  #4  
Old January 12th, 2018, 07:11 PM
cerjzc cerjzc is offline
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I tested on mine as well from Chrome, IE and Edge and it loaded quickly on all of them. I don't have firefox on this machine, but can try it later when I'm on the machine that does.

Jeff
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  #5  
Old January 17th, 2018, 08:19 PM
automatte automatte is offline
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I am using it on a Raspberry Pi 3 and get the following error:
HTML Code:
System.Web.HttpException
The resource cannot be found.
Description: HTTP 404.The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

Details: Requested URL: /BLLock

Exception stack trace:
  at System.Web.StaticFileHandler.ProcessRequest (System.Web.HttpContext context) <0x6c582998 + 0x00540> in <filename unknown>:0 
  at System.Web.DefaultHttpHandler.BeginProcessRequest (System.Web.HttpContext context, System.AsyncCallback callback, System.Object state) <0x6c582680 + 0x00123> in <filename unknown>:0 
  at System.Web.HttpApplication+<Pipeline>c__Iterator1.MoveNext () <0x6c58d000 + 0x0323f> in <filename unknown>:0 
  at System.Web.HttpApplication.Tick () <0x6c5aab30 + 0x0004f> in <filename unknown>:0
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  #6  
Old January 18th, 2018, 06:29 AM
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Blade Blade is offline
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There is an issue with the page in Linux that I still need to figure out
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  #7  
Old January 22nd, 2018, 02:45 PM
Tomadoggy Tomadoggy is offline
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Still no Real time log

Tried in Chrome, IE11, and Edge. All with the same result, time out in browser and no log data. Any ideas to try?
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  #8  
Old January 22nd, 2018, 02:47 PM
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Blade Blade is offline
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Should work in IE in windows but has an issue in Linux right now that I need to work out
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  #9  
Old January 22nd, 2018, 05:00 PM
Tomadoggy Tomadoggy is offline
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Help for Windows install

Quote:
Originally Posted by Blade View Post
Should work in IE in windows but has an issue in Linux right now that I need to work out
Understood, but can I assist in troubleshooting for my HS3 Pro on Windows 10 issue? Also any feedback on making the log available (device perhaps) so that I can display lock events in HSTouch? Thank You!
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  #10  
Old January 22nd, 2018, 05:03 PM
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Blade Blade is offline
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Turn on debug logging in the plugin options page
Then run the realtime log
Once done turn off debug logging and attach the BLLock-Detailed.log zipped
It is in the HS3 root folder
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  #11  
Old January 22nd, 2018, 05:27 PM
Tomadoggy Tomadoggy is offline
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Log attached

Quote:
Originally Posted by Blade View Post
Turn on debug logging in the plugin options page
Then run the realtime log
Once done turn off debug logging and attach the BLLock-Detailed.log zipped
It is in the HS3 root folder
Here is the Log, thank you for your assistance!
Attached Files
File Type: txt BL-Lock-Log.txt (41.2 KB, 2 views)
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  #12  
Old January 22nd, 2018, 06:00 PM
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Blade Blade is offline
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Very odd - I do not see any errors in the log
Can you show me what files are in the [hs3 root]\html\bin folder
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  #13  
Old January 22nd, 2018, 06:16 PM
Tomadoggy Tomadoggy is offline
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Contents of html\bin

Quote:
Originally Posted by Blade View Post
Very odd - I do not see any errors in the log
Can you show me what files are in the [hs3 root]\html\bin folder
Here are the files in the html\bin directory, thank you.
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  #14  
Old January 22nd, 2018, 06:54 PM
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Blade Blade is offline
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Try 2.0.76 I just released to the updater
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  #15  
Old January 22nd, 2018, 07:00 PM
Tomadoggy Tomadoggy is offline
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Unable to install

Quote:
Originally Posted by Blade View Post
Try 2.0.76 I just released to the updater
Similar to .75, no matter what I try I am unable to install this update. Have tried the standard disable first, etc. but cannot install.
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  #16  
Old January 22nd, 2018, 07:02 PM
Tomadoggy Tomadoggy is offline
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Log info

Quote:
Originally Posted by Tomadoggy View Post
Similar to .75, no matter what I try I am unable to install this update. Have tried the standard disable first, etc. but cannot install.
Log shown
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  #17  
Old January 23rd, 2018, 06:42 AM
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Blade Blade is offline
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Try this

1. Disable the plugin
2. Restart HS3
3. Update the plugin
4. Enable the plugin
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  #18  
Old January 23rd, 2018, 11:07 AM
Tomadoggy Tomadoggy is offline
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Worked...but

Quote:
Originally Posted by Blade View Post
Try this

1. Disable the plugin
2. Restart HS3
3. Update the plugin
4. Enable the plugin
Thank you, this did allow me to install the updated plugin, and the fix worked to allow display of the real time log! However the HTML for this page has omitted the HS3 navigation elements, screen shot below for your reference.
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  #19  
Old January 23rd, 2018, 11:27 AM
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Yes that is how the page has always displayed
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  #20  
Old January 23rd, 2018, 01:05 PM
Tomadoggy Tomadoggy is offline
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Works for me

Quote:
Originally Posted by Blade View Post
Yes that is how the page has always displayed
Works for me, thanks for letting me know. Since I have your attention, would there be any way to take information from the log file and make it available to HSTouch? I would really like to have my security screen show recent door/lock events so I can quickly view who/what happened and when. Very willing to collaborate with you on testing and trial.

Kind Regards,
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