Remotelinc 2 - unable to add device

[hollick]

Hello - I'm new to Insteon (but have been using Homeseer with X10 for many years). I just got a 2413U to replace my old CM11A and have it working with my legacy devices and a new Insteon Togglelinc switch properly. I can't seem to link a Remotelinc 2 controller, however. I've reset the interface and tried both manual add and tap add methods several times with no luck. Debug log messages always have a "did not respond" error. The remote is fully charged.

I'm using version 1.7.3.1 of the plug-in (trial license) and the Remotelinc is v1.2. Any ideas? Thanks!

[mnsandler]

you need to put the remotelinc2 into link mode before you can register with the plugin. please see the RL2 manual for starting link mode on this device.

note: all battery operated devices need to be in linking mode before they can be registered.

[hollick]

Thanks for the quick reply, Mark! Unfortunately I have been doing that, following the instructions on page 6 of the manual: http://www.smarthome.com/manuals/2444a2xx8.pdf. I've also tried the method on page 8 just to see if it would work. Is there anything else I should be doing?

[mnsandler]

just to be clear, to put the RL2 into linking mode do the following:

Press & Hold Set Button for 3 seconds - until you hear a beep

then use the manual add to register the RL2 with the plugin.

if you can't manually link the RL2 to another insteon device such as your togglelinc, i would suggest calling SH for help.

the other thing to check is how far away are you from a dual-band device such as the PLM or an access point.

[hollick]

Thanks - it definitely seems like either the remote or the PLM might be flaky. I have some other modules coming later in the week, I'll experiment with them to try to narrow down the problem. Thanks again for your help.